@BootsUK in Cheltenham today, only self service, long queue, one person to help who was intermittently absent & all tills were unusable. Two security people though - is that the focus now? #deathofthehighstreet
I'll be closing my dissertation research 31st July. Please do keep sharing around so I can get my ideal sample to develop best digital marketing communications practices for this niche area. π€
Visiting Leeds for work - Iβd forgotten how blooming friendly and helpful people are here. Lovely city and even better in the sunshine #Leeds#positivity
So fed up with @wowcher - a link to a gift doesnβt work and the chatbot doesnβt understand. My #NPS review - Frustrating, time consuming, not customer centric, automaton not human responses. And no positive outcome.