Jennifer Mason

CMO @ellipalwallet, personal crypto invistor. Web2 to Web3 Builder. Currently leading ellipal LatAm Expansion.

[Jennifer Mason @jenmason2]

It has been fixed, check your end

[Time4Crypto @time4crypto1]

@ellipal @efslongo how would you call it resolved if they are still showing $0.00 on XDC end ???, restarted app nothing, restarted phone, nothing

[Jennifer Mason @jenmason2]

Working on it, does the issue still persists on your end

[Jennifer Mason @jenmason2]

We are aware of the situation and we are working tirelessly to get it fixed, in the meantime shoot me a dm for assistance

[Rastaman @Brasta29]

@ellipal @AutumnLoving I still can't see mine🤷🏾

[Jennifer Mason @jenmason2]

If you didn’t authorize the transaction it means your token is not lost, What’s the TXID ?

[West Ern @whateverbuster]

@cryptopsychman @ellipal But it tells me in the transaction area that it was transferred, and I did not transfer anything. So what do we do ? Thanks

[Jennifer Mason @jenmason2]

Please be aware your XDC is not lost, this issue is as a result of service bugs in the firmware. Since when have you been experiencing this issue ?

[zombiefan @Robertc14651743]

@ellipal I need customer support.
My xdc is missing.

[Jennifer Mason @jenmason2]

Please be aware your XDC is not lost, what’s the TXID ?

[Jennifer Mason @jenmason2]

The issue has been resolved on our end, are you still experiencing same issue ?

[SpaceXRP @ChryptoSpacexrp]

@hunter_bri61126 @ellipal I’m having the same issue with my xdc on my ELLIPAL wallet! Can’t see my balance or the total amount of xdc I have.

[Jennifer Mason @jenmason2]

Since when have you been experiencing this problem?

[Heakster @_DarthTrader_]

@ellipal Why is my XDC balance not visible?

[Jennifer Mason @jenmason2]

This issue may be cause due to service bugs in the firmware, have you gotten help ?

[robbieroberto @RobbieRoberto_2]

@cryptopsychman @hunter_bri61126 @xinfinXsupport @ellipal I ageee, cause you can not do anything. You can not even send them while their in your wallet. I read they solved the problem but i still have a 0 balance

[Jennifer Mason @jenmason2]

This might be as a result of service bugs, since when have you been experiencing this problem?

[Baby Gevork @efslongo]

@ellipal Same issue on my end upon restarting/refreshing app. Balance still does not appear.

[Jennifer Mason @jenmason2]

Have you gotten help ?

[Baby Gevork @efslongo]

@ellipal I’m having an issue with my XDC coins not showing in my Ellipal wallet despite refreshing and updating the app. The tokens are confirmed on XDCScan and Blockscan, but they aren’t displaying in the app. Can you assist in resolving this? Thanks!

[Jennifer Mason @jenmason2]

This may be cause due to service error in the firmware, does the issue still persist?

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[Jennifer Mason @jenmason2]

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[Jennifer Mason @jenmason2]

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