Jenn Edwards

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp I just missed the delay reclaim of being able to submit online after 28 days of travel. Anyway you can still manually compensate me / I can manually submit for the delay? :(

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp you have approved a compensation delay relay, and I changed my BACS details when I submitted the claim. But when I go in and look at the repayment details, you have sent to my previous BACS!

[Jenn Edwards @Jenn_Edwards1]

@WestJet to add… your website says until October! And my code doesn’t work for flights in July!!

[Jenn Edwards @Jenn_Edwards1]

@WestJet so was this first email sent in error? As the travel date is different on the second email!

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp Ok so I’m in coach B on the 15.36 train from London Euston but first class is at the back of the train. Will I be ok alighting from coach B?

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp when alighting at Saltash train station, what carriages do you need to be in? As it is only the first few carriages right as a short platform?

[Jenn Edwards @Jenn_Edwards1]

@AirCanada I cannot seem to add luggage online for my dlight. Can you help

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp I decided to not travel on Sunday 15th due to the delays & cancellations. I have a super off peak return but will be using the return part of the ticket. Can I stil get a refund?

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp I have a seat reserved on the 3pm Paddington to Plymouth train. Is it still valid with all the cancellations?

[Jenn Edwards @Jenn_Edwards1]

@HeathrowExpress I can’t apply for a refund via the form as it’s an advance ticket. You cancelled trains today. How do I get a refund?

[Jenn Edwards @Jenn_Edwards1]

Hi @HeathrowExpress is there any way to get a refund on my advance discounted single ticket?

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp Yes I understand that. That’s why I said can I reserve a seat online when the timetable is released!

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp I just got the mail about the reduced service on Sunday. I cannot travel another day - I am flying into the country on this day. I am travelling Paddington - Plymouth. Where can I find an updated timetable?

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp @GWRHelp will i be able to reserve a seat online when the timetable comes out? Or is mad rush of 100s people running to a train

[Jenn Edwards @Jenn_Edwards1]

@WestJet how do I know if I’m on a Dreamliner flight to get free headphones?

[Jenn Edwards @Jenn_Edwards1]

@WestJet Do you provide free headphones for flights from Canada to the U.K.? In economy?

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp Do you think they will be every 2 hours? Or 3? Or what?

[Jenn Edwards @Jenn_Edwards1]

Hello @HeathrowExpress It does not accept my ticket or serial number on the form? I assume as it is a advance single & needs a review

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp Oh I’ve sorted it! Thanks so much!

[Jenn Edwards @Jenn_Edwards1]

@GWRHelp I have a seat reserved on an off peak ticket, can I change the time my seat is reserved for to leave on a train later that day?

[Jenn Edwards @Jenn_Edwards1]

@HeathrowExpress On Sunday 15th you have reduced your service to every 30mins. This is not what I signed up for when I purchased my ticket. Can I please get a refund. I purchased based on every 15min trains.