Jennifer Close

Writer, reader, professor, yorkie lover. Author of GIRLS IN WHITE DRESSES, THE SMART ONE, THE HOPEFULS. New novel MARRYING THE KETCHUPS now in paperback!

[Jennifer Close @jenniferclose]

@genemarks Thank you!! You made my day!

[Jennifer Close @jenniferclose]

after an awful customer service situation with @FlyFrontier they finally agreed to a small reimbursement for travel. That was 3 months ago. It was supposed to take 6 weeks. This is the worst airline I've ever dealt with.

[Jennifer Close @jenniferclose]

@Phoebe_A_Morgan @bookishclaire Thank you so much! So happy Jenny passed it along!

[adrienneelrod 🐗 @adrienneelrod]

“Donald Trump was fired by 81 million people.”

World leaders are laughing at Donald Trump.” -@VP

[Jennifer Close @jenniferclose]

@FrontiatCare_ I will never ever fly @FrontierCare again and I will tell everyone I know they should stay away. You are dishonest and awful to deal with.

[Jennifer Close @jenniferclose]

It really seems that the goal of @FrontierCare is to frustrate the customer until it's just not worth it. I'm told something different each time and offered no help. It's pretty disgusting.

[Jennifer Close @jenniferclose]

@FrontiatCare_ This is such a disgusting company and the worst customer service I have ever dealt with. @FrontierCare is the worst airline and so dishonest.

[Jennifer Close @jenniferclose]

I can't believe I'm surprised but @FrontierCare is such garbage. Now after hours/days/weeks of following up with this, I'm somehow getting LESS than what was promised to me?

[Jennifer Close @jenniferclose]

@FrontiatCare_ I’m not sending a DM. I’ve done this several times. I’ve spent hours talking to people. I have in writing what I was supposed to be refunded and today someone changed the number. Also the refund was supposed to happen two weeks ago and never did.

[Jennifer Close @jenniferclose]

I've been waiting for a refund from @FlyFrontier @FrontierCare that I was told was processed for over two weeks. No response to my emails about receipts I was told to send. No response at all!

[Jennifer Close @jenniferclose]

Anyway, lesson learned! The only reason I flew @FlyFrontier is because it was a direct flight from DC to Denver and I thought, how bad could it be? The answer is that it was horrible! I will never fly them again. It's a gross experience all around.

[Jennifer Close @jenniferclose]

@FrontiatCare_ I've asked for explanation about what happened and no one is interested in finding out why your employees acted so badly. No one is interested in making this better for me or compensating me for what happened. You all seem to be fine with employees being horrible to passengers.

[Jennifer Close @jenniferclose]

@FrontiatCare_ "escalating the matter" doesn't help me at all or make it ok for my hellish day of travel.

[Jennifer Close @jenniferclose]

Pretty sure everyone knows this but @FlyFrontier @FrontierCare is an airline you should never EVER fly. I have never encountered customer service like this! A horribly experience from start to finish.

[Jennifer Close @jenniferclose]

Have had the worst experience with @FlyFrontier chasing down customer service, trying to right the situation that happened to me on Saturday. Still waiting for answers and compensation for the ways they violated the DOT rules and regulations.

[Jennifer Close @jenniferclose]

@jcourtsull Is Leo available for writing jacket copy?

[Jennifer Close @jenniferclose]

@Phoebe_A_Morgan @susanW1F Thank you!! (Also this stack is amazing and I am in love with THE CLIFFS and EVERYTHING IS FINE!)

[Jennifer Close @jenniferclose]

@DeanBakopoulos I’ve had such a great response teaching ANIMALS by Simon Rich the past couple of years. They love it. Such great conversations!