@United UA 862 cancelled due to engine fire. ๐ฅ lack of customer service in Hong Kong was appalling. Left us on a hot airplane for 2 hrs, then didnโt provide any info after deplaning, no agents to speak to and US customer care was closed.
@united after cancelling an entire plane yesterday HK to SFO United did not rebook for 24 hours. Over 300 passengers No one was available at United desk to talk to about what to do (hotels, etc). #1k customer #unitedpremier
@united This is a less than ideal response. I was originally booked business on this flight and donโt understand why they dropped 1 portion of the flight off.
@united cancelled HK to SFO business class flight yesterday due to engine fire, spent 2 hrs on tarmac w/no AC, couldnโt fly out for 24 hours, now at SFO to LAX UA2127 and they dropped me off business class and didnโt even waitlist me. ??? #unitedairlines
@united after cancelling an entire plane yesterday HK to SFO United did not rebook for 24 hours. Over 300 passengers No one was available at United desk to talk to about what to do (hotels, etc). #1k customer #unitedpremier