โจNEWSโจ At @ForerunnerVC, we are grateful for the last decade and inspired for the next, as we recommit to serving founders and consumers with our latest $1B fund. https://t.co/oZocCdjrhb
Our @ForerunnerVC State of Service report dives into key stats around what consumers expect when it comes to purchasing from their favorite brands, and the 30-day return window is an expectation many brands are meeting ๐ https://t.co/gahczVViMR
Consumers want 30 days to return an item ๐ฆ ๐... and many brands are meeting that mark. More generous policies boil down to seasonality of merchandise, value of having returned inventory back sooner & the belief in a shorter window meaning fewer returns overall. 10/
The best brands in the world understand that service is more than a cost center; if done right, customer service is a hook for acquisition and loyalty. ๐งฒโก 1/