@VerizonSupport@hansvestberg
It’s been 6 days. support is telling me it’ll be another 7 days before they can provide any update
It seems like this is a known issue
https://t.co/lemCxFClw1
https://t.co/ZSDnw1V7tT
https://t.co/ytFjVfni5Z
@hansvestberg
I’m writing this with extreme frustration as a 16-year Verizon customer. What was once a trusted provider has now put me through an infuriating and endless cycle of failed support, unresolved issues, and a complete lack of accountability.
No one seems to know what’s going on. I’ve explained my problem repeatedly, only to be met w generic troubleshooting steps.
The worst part: One Tier 2 agent told me, “Sometimes we just can’t fix it”—as if to say, not our problem. This was not only unhelpful but frankly insulting
Case after case has been opened and closed without resolution. Every time I follow up, I’m told a different story—sometimes they say a case is open, other times they say it isn’t.
I’ve gone through the same set of diagnostics over 10 times, none of which have led to a solution.
The Nightmare of Support: Over the weeks, I’ve spent two full days off work, speaking to at least 10 different Tier 2 agents, including Apple support. What’s worse, this whole process has been a never-ending cycle of repeating myself and getting nowhere:
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