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@LowesCares TLDR: Beware of ordering from Lowe's truck delivery. No way to schedule delivery date during checkout and will just drop it off when you're not at home, and then when theres damage after you get home, they'll blame you for not calling them within a measly 48 hours
@LowesCares Poor Delivery from Lowe's and Lowe's Refused to Remedy
Ordered an LG Washer/Dryer. They don't offer installation on this item and instead only has Truck Delivery where they just dropoff the item. Because of this, there is NO WAY to SCHEDULE the delivery date!
@LowesCares that was diagnosed as damaged by delivery OUT OF POCKET. Totally unacceptable for a BRAND NEW appliance. Totally disappointed in Lowes, lost a customer for life.
@LowesCares for a large item like this, absolutely ridiculous. The rep and supervisor also REFUSED to provide the contact information for the delivery provider, so I can't even take up the delivery damage issue with them. In the end, I had to pay for a repair to the drain pump
@LowesCares who took my call and her supervisor REFUSED to honor the exchange that already promised to me, stating I was past the 48 hour return policy and that I was misinformed by the first representative! This is absolutely ridiculous as I had no option to choose the delivery date
@LowesCares I asked to replace the item with Lowe's and the first customer service rep offered to exchange it and asked for me to look out for a phone call to schedule the exchange, then when I didn't get the phone call, I followed up a second time and the second representative
@LowesCares For such a large, expensive item such as an appliance, this is not acceptable!
I was away on vacation when they assigned a random delivery date for Monday and sure enough, when I got back on Saturday and opened the box, the item is damaged and malfunctioning.