Joanne Slater

[Joanne Slater @jes23]

@CrossCountryUK It’s a first class ticket Sunday 1st Sept - Newcastle to Birmingham New Street. Ideally on 1640 but would take a seat on 1740 (I have a first off peak return - have been given a seat on the return journey so that’s fine) - thank you!

[Joanne Slater @jes23]

@CrossCountryUK hello, just bought off peak return ticket and requested seat but wasn’t assigned one for outward journey. Are you able to check if one can be found for me (even if have to change part way through!)? Thank you.

[Joanne Slater @jes23]

@Boro Matchday tickets for today haven’t arrived in the post - which ticket office should I head for to get copies? Thanks!

[Joanne Slater @jes23]

@CenterParcsUK @CenterParcsUK Unfortunately I haven’t received this email and my balance is due today... what should I do? Do I need to pay the balance even though I know I won’t be staying? Thank you.

[Joanne Slater @jes23]

@CenterParcsUK Hi, supposed to pay balance tomorrow for stay on 31st July but we can’t travel. Not received any information yet with option to cancel. Please can you help? Thank you.

[Joanne Slater @jes23]

@TPEassist Well, it doesn’t leave my station until 0744 so I don’t know yet... I’ll head there and see what happens.

[Joanne Slater @jes23]

@TPEassist is 0744 from Morpeth to Leeds running this morning? Not showing at all on National Rail app live departures or your own website...

[Joanne Slater @jes23]

Hi @Everymancinema do you know when the listings for Newcastle for this weekend will be available? Thanks!

[Joanne Slater @jes23]

Hi @premierinn Tried calling Guest Relations - message says to call back during opening hours but doesn’t advise what those are!! Can you advise please?

[Joanne Slater @jes23]

Hi @CrossCountryUK , is there a backlog on delay repay at the moment? I submitted a claim on 6th August, got the acknowledgement email but nothing since. Thanks.

[Joanne Slater @jes23]

@Everymancinema hi... are you aware your website is down, showing runtime error...

[Joanne Slater @jes23]

@IHGService hi, was promised additional rewards points after service failure staying at Holiday Inn Bristol Filton over 2 weeks ago. Hotel not responding to my emails requesting an update. Can you help?

[Joanne Slater @jes23]

@Virgin_TrainsEC I understand your staff have to make difficult decisions on days like this but allowing customers to help themselves to the alcohol in fridges is not helpful on an already busy train. That much booze in these crowds is bad news.

[Joanne Slater @jes23]

@Virgin_TrainsEC as no train from Inverness can I use my ticket on scotrail to get to Edinburgh and connect from there to London? I had advance purchase ticket for travel yesterday from Gleneagles.

[Joanne Slater @jes23]

@Virgin_TrainsEC Ok, thanks. Still not left unfortunately. Not having a good couple of days after train yesterday was cancelled... sigh...

[Joanne Slater @jes23]

@Virgin_TrainsEC Train guard on 1759 from Newcastle has just said lines at standstill and nothing moving - is that right?

[Joanne Slater @jes23]

@Virgin_TrainsEC link not working I'm afraid?

[Joanne Slater @jes23]

@Virgin_TrainsEC no information at Morpeth re 1515 to LKX - any update? Lots of passengers very confused...

[Joanne Slater @jes23]

@virgin_trainsEC 1515 Morpeth to LKX showing 'delayed' - is there a problem or ETA as no time showing now? Thx.

[Joanne Slater @jes23]

@Virgin__TrainEC 1830 LKX to EDI train guard has been amazing and Sharif in 1st class has delivered really fantastic service - thank you