@united already delayed a whole flight of passengers BY HOURS, flight 1979, now you have that same flight waiting for AN HOUR AND A HALF for a gate DO BETTER
sometimes the reason you won't ever get an apology from someone who hurt you is because they've already told and convinced themselves that they didn't hurt you or that you're overreacting or it's not that deep so they can peacefully move on w their lives & not feel any guilt.