@Safaricom_Care I get this now, and whenever I click on update, it redirects me to the App Store and I can’t find the app/update.
You previously asked me to change my region… so what now!?
@Safaricom_Care I keep getting the message to update the Safaricom one-app but whenever I try to it tells me that it’s not available in my country or region.
@FaibaJTL ticket number: ISS-2026-01098.
I still don’t have connection. I was told I’ll have connection today, now it’s clear that it won’t happen.
I’ve waited for this connection since the 3rd of January 2026. Totally unacceptable. Can I get a refund please.
@FaibaJTL ticket number: ISS-2026-01098. I’ve been offline waiting for service delivery from you guys. Was promised connection between yesterday and today and upon follow up, I’m told Monday.
Can I get a refund kindly!? I’ll proceed with my previous ISP.
@FaibaJTL ticket number: ISS-2026-01098.
It’s been 5 days. I haven’t heard from any technician.
I still don’t have a connection.
Should I request a refund and proceed with a different ISP!?