Jesse Mecham

Husband, Father, Founder of YNAB. I no longer use Twitter. Email me!

[Jesse Mecham @jessemecham]

@GeorgeEhrhorn I underestimated the amount of long tail bank support work that our partner needs to do. Our current situation is embarassing

[Jesse Mecham @jessemecham]

@GeorgeEhrhorn Can you get me a ticket #? We are dying on the fine with direct import stuff. Ramping up support manpower.

[Jesse Mecham @jessemecham]

@scottymeuk Didn't realize I was doing it when I did it, but yes.

[Jesse Mecham @jessemecham]

@ypsiskippy jesse@ our domain. Though I hosed our DNS about an hour ago, so it may bounce for a few hours...

[Jesse Mecham @jessemecham]

@ericvhileman @_Talesh @Falkowski @mint the new @ynab connects to thousands of institutions...give it a shot! :)

[Jesse Mecham @jessemecham]

@charliegriefer Screen sharing would be awesome at some point. We are focused on staffing up. I wouldn't want it paid, just part of deal.

[Jesse Mecham @jessemecham]

@kergoth We're working on it! (The email list, that is). The feed is https://t.co/oZpinseiJP

[Jesse Mecham @jessemecham]

@andrewcohen Do you mean an actual error or bug? Do write into help@ so we can investigate.

[Jesse Mecham @jessemecham]

@phermous Just finished 'em! Just bug fixes this time around :)

[Jesse Mecham @jessemecham]

@muraii shoot me an email: jesse@ our domain and we'll chat :)

[Jesse Mecham @jessemecham]

@KatieNeptune long term, yes. Mobile engineers and moar marketing... 🙂

[Jesse Mecham @jessemecham]

@Hamza_AU Yeah, we are falling short there at the moment. We've tripled the team size but have some growing to do. Will get your issue fixed

[Jesse Mecham @jessemecham]

@michaelwheeler You are definitely missing something: reports ;) One of our highest priorities, but wasn't required for ship.

[Jesse Mecham @jessemecham]

@KatieNeptune I felt like that one was maybe too subtle? And didn't seem anyone caught the numbering sequence...

[Jesse Mecham @jessemecham]

@bendralm Weeks.

[Jesse Mecham @jessemecham]

@brantonb @ynab all remote, all over the world.

[Jesse Mecham @jessemecham]

@saboia We have a few items higher up on the list, but they're up there!

[Jesse Mecham @jessemecham]

@MatthewJSpence @ynab write in to help@ and we can dig in!

[Jesse Mecham @jessemecham]

@ckarwoski roger that. We tripled our support team 8 days ago and will get back to sub-4-hour response times so no status chk needed.

[Jesse Mecham @jessemecham]

@markfinzel they're in house. Thanks for the kind words! :)