jessieburrough

[jessieburrough @jessieburrough]

@FamilyMobile @FamilyMobile I have an escalation number (1227475326). I have had an escalation number for weeks. I have talked to 3 managers and none of them have helped me. They have all said I needed to wait. How can you best assist me in getting this fixed right now?

[jessieburrough @jessieburrough]

@FamilyMobile I have an escalation ticket number and have been told the past 5 times I've called that my issue would be resolved, however I have gotten NO WHERE!!! I spent $100 to make my daughters wish come true of having a phone for Christmas! Imagine the hurt she feels!

[jessieburrough @jessieburrough]

@FamilyMobile @FamilyMobile I have called. I have emailed. I have talked to several agents. I have gone to the store. Why can't anyone help me activate this phone!?

[jessieburrough @jessieburrough]

@FamilyMobile I've called NUMEROUS times and emailed all my proof of purchase. My local store says they can't take it back because I purchased the phone on black friday in NOVEMBER, so now I'm outside of my 15day window.

[jessieburrough @jessieburrough]

@FamilyMobile What's a girl got to do to get a phone that was purchase as an Xmas gift for my daughter activated? I've contacted you all numerous times and can't get this resolved! It wasn't "properly scanned" from https://t.co/0suXcKG3A1 so no one in your company wants to help!