@Crooklyn08 Hi, Robyn. The estimated departure time has been adjusted to 2pm. Our airport crew will provide further updates as they become available. We apologize for any frustration or inconvenience caused by this delay.
@halljord23 We're sorry to see that the routes you want are no longer available. We still see many routes available from both JFK and BDL. We know it's disappointing if the route you need is no longer available.
@MichaelRCaputo Hi! We're delighted to hear this and would love to share this with their team! Please DM us your full name, six-letter confirmation code and the crewmembers' names. https://t.co/xSmyP7Lfyg
Karina, lamentamos que tu primer viaje con nosotros haya resultado de esta manera. Entendemos que los retrasos y lo que viviste a bordo fueron motivo de preocupación. Si necesitas ayuda, por favor envíanos un mensaje directo con más detalles para que podamos conversar sobre lo que experimentaste.
@PocketSeagull Hi, Justin. A four-hour delay is a rough start to a family trip. If you still need assistance, please DM us your flight details. https://t.co/xSmyP7Lfyg
We're sorry to hear this. We do our best to get our customers to their destinations as soon as possible. Flight 2702 was delayed due to the late arrival of the aircraft from its previous destination. Reviewing the details further, this was due to aircraft maintenance. We understand that this isn't ideal; however, the safety of our customers and crewmembers is a top priority. Our airport team is also working diligently to reunite our customers with their belongings as soon as possible. We appreciate your patience and understanding.
@marina_varano We're sorry for the inconvenience. Your feedback is important to us, and we're sorry this impacted your travel experience. So that we can share this with the relevant team, please DM us your full name and six-letter confirmation code. https://t.co/xSmyP7Lfyg
@DeDelatour We're sorry for the frustration and inconvenience. If you'd like us to take a closer look at this, please DM us your full name and confirmation code. https://t.co/xSmyP7Lfyg
@Joey_Piga To avoid any confusion or assumptions, please send us a DM with your full name and six-letter confirmation code. We can take a closer look to see what's going on.
We're sorry to hear your flight was delayed. We do our best to get customers to their destinations as soon as possible. Details about compensation for delays can be found in our Customer Service Plan here: https://t.co/TGyb1MmYIc. Our DMs are open if you'd like us to review any specifics with you.
Hi, there. We're sorry to hear about the delay and the frustration it caused to your vacation. While our feedback form has character limits, we do review all concerns submitted through it. We appreciate you taking the time to share your experience and will make sure your feedback is heard.
We're so sorry to hear this happened on both flights. While we do everything possible to keep FlyFi and inflight entertainment available on every flight, occasional disruptions can happen due to various factors. We do hope you'll give us another chance to provide you with a smoother experience.
Hi, Mike. We're sorry to hear this. We understand how frustrating it can be to be separated from loved ones when traveling together. Seat assignments can vary based on fare type, aircraft changes, and operational needs, but we never want our customers to feel pressured or disappointed by the process. We appreciate your feedback and will make sure it's shared with the appropriate team.