@SW_Help hello, i’m booked on the 13:27 Clapham-Axminster tomorrow 30/1. Have had no confirmation or update from you but trainline is saying the service is cancelled? Can I use any service tomorrow then?
@SW_Help Do you not email customers of cancellations/alterations? I booked directly through your website.. only found out through trainline looking myself
@SW_Help thanks a lot today for cancelling the 8:50 from Hampton. I rush to Fulwell to make it in time for 8:53 and you decide to send it early from another platform meaning I’ve missed an appointment. Useless
@SW_Help received this email saying my ticket would be valid for the service ‘immediately before my original departure’ with the prior departure being 2 hours earlier am I able to travel on the 17:21 service? Many thanks