(🧵) This thread offers extensive analysis of the historic decision by President Joe Biden—ranked the 14th-best U.S. president ever by nonpartisan historians—not to seek a second term. I approach this analysis as an attorney, political journalist, and Trump biographer. Please RT.
@Walgreens absolutely terrible customer experience. Tried to change an Rx from pick up to delivery and receive an error with no description. How can this be acceptable in 2024 with all that money used for tech? Do better, your customers expect it.
@smdiehl @nhuntwalker This. I love future-looking. I believe AI and the Metaverse to some extent has potential. But to leave fiscal policy to the untrained uber-wealthy? Hard pass
@nhuntwalker @so_treu Hard agree. Independent, first party metrics have never wavered from the fact that video is a helpful add-on to the printed word, and not a transformation of how we consume information that has been in place since humans could scrawl pictures on trees
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@bernhardsson@HamelHusain I agree. So easy as a consultant to think one is brighter than anyone else. The best consultants remain humble, realize that they will never “own the solution end to end”, and come at the problem with the q “given what I know about others in your industry, how can I help you?”
@royvanrijn I agree. Management and product management has and never will be able to read minds. Establishing a shared vision requires devs to *gasp* talk to decision makers
After designing and optimizing hundreds of website redesigns, I've learned it is essential to have a test and learn system in place. In my latest blog post, I share How Experimentation Can Test Your Design Performance... #abtesting#ux#webdesign
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8/ Therefore, when running ab and mvt experiments, the Hippocratic oath for CX applies. If you expect to do no (or negligible) harm to the experience, run the campaign. If there is some harm to CX, it still could be worth it, but think a bit harder beforehand.