Jim Harmon

Professional learning specialist/coach. I help P-12 educators and their orgs become their best selves. Rants about #custserv & opinions are my own. ADE2007

[Jim Harmon @jimharmon]

It’s a problem when you spend more time waiting in line @Kohls to check out then you do spend time shopping.

[JerryRigEverything @ZacksJerryRig]

When Trumps dad got Alzheimer's (which is hereditary) they put him in a pretend office and let him sign pretend papers and make pretend decisions for his companies.

I feel like that information is relevant right now.

[Joseph Fasano @Joseph_Fasano_]

A fire broke out backstage in a theater. The clown came out to warn the public; they thought it was a joke and applauded. He repeated it; the acclaim was even greater. I think that's just how the world will end: to general applause from wits who think it's a joke.

—Kierkegaard

[Jim Harmon @jimharmon]

You’d think @Costco would have its act together on delivery. Foot of snow on ground & the delivery crew showed up with no shoe covers. I tried #costco #custserv and it was worthless. Drivers left mattress and boxspring in my living room. #fail

[Jim Harmon @jimharmon]

Nothing, @Take5_OilChange ? Do you care?

[Jim Harmon @jimharmon]

Short lived attempt @Take5_OilChange: went to W. 150 near I-71 in Cleveland. Manager said she’d take $10 off $300 service. Look at receipt, no discount. Try to call for two days: no answer, mailbox full. Called Cleve area office, waited on hold 15 & gave up. #custserv #fail

[Jim Harmon @jimharmon]

Just left @ValueCityFurn without a purchase when the sales associate quoted me $80 delivery and then switched it to $229 because I didn’t spend enough. Uhm. Wow. #baitandswitch #custserv #fail

[Jim Harmon @jimharmon]

Short lived attempt @Take5_OilChange: went to W. 150 near I-71 in Cleveland. Manager said she’d take $10 off $300 service. Look at receipt, no discount. Try to call for two days: no answer, mailbox full. Called Cleve area office, waited on hold 15 & gave up. #custserv #fail

[The Dawgs - A Cleveland Browns Podcast @thedawgspodcast]

Someone asked AI to evaluate the Browns historical struggles in the NFL. Even Google Gemini couldn’t make sense of the perpetual incompetence of the organization.

“The Browns post-1999 record is considered a significant outlier in modern professional sports. The combination of losing seasons, a minimal number of winning records, and multiple historical low points makes their continuous struggles an almost statistically impossible outcome in a league structured for parity.

The Browns struggles are frequently cited as a case study on organizational dysfunction that managed to defy the mathematical and structural forces of the modern NFL.”

[Jim Harmon @jimharmon]

For shame on @ideastream and @clevelandstate for destroying @WCSB, one of the strongest cultural threads in the fabric of the @CityofCleveland! As a supporter of public radio and distinguished alumni of CSU, I withdraw all support until this cultural touchstone is restored.

[Nick Paulus @NickPaulus]

WE’RE GOING TO HAVE A BROWNS VICTORY MONDAY!!!!!!

LETS GO!!!!!!!! #DawgPound

[Jim Harmon @jimharmon]

I am always amazed by great #custserv, and I got it today from Que at the @fedex office location in North Olmsted. They are so friendly and kind, it left such an impression on me! #fedexoffice #FedEx

[Jim Harmon @jimharmon]

How awful is @lincare's customer service? Ridiculously poor... Played whack a mole with their phone system today tryin to get medical supplies. It was an exercise in futility. #custserv #fail

[Jim Harmon @jimharmon]

@Jim_Jordan Safer? Like your wrestlers at @OhioStAthletics ?

[Jim Harmon @jimharmon]

Hey @Jim_Jordan… this you?

[Dittie @DittiePE]

Hi @Jim_Jordan. How’s your day going?
I bet it just took a downward spiral.

Thoughts and prayers.

Surviving Ohio State is a documentary that exposes the long sex abuse of students by the former OSU doctor, Richard Strauss, including showing how Jim Jordan ignored it and let it happen.

It’s now on HBO.

https://t.co/h028VCGWit Ohio State takes hit on HBO documentary detailing Strauss sexual abuse

[Jim Harmon @jimharmon]

This has been the most trying #custserv experience I’ve ever had with @united. Sitting @goingplacesCLE since 7am for an 8:40 am departure which is now scheduled for after 9 pm this evening. In what illogical world does this happen‽ 14 wait? Cancel it already! #fail 🤬

[Jim Harmon @jimharmon]

C’mon @SonicTempleFest! @SickPuppies set is suffering from major audio cutoff At the Temple stage. you need to do better!

[Jamie Clark @XpatEducator]

📡 CHECKING FOR UNDERSTANDING!
A powerful pair of one-page guides on why checking for understanding (CFU) matters — and how to make thinking visible and respond in real time… 🔁 REPOST and download them for FREE from my website:

👉 https://t.co/jxbg4huJJq

[Jim Harmon @jimharmon]

Shout out to the services in @LakewoodOhio! I’m a lifelong resident of this great city and they are always consistent and professional. Talking to you, Refuse and Recycling! #lakewoodohio #custserv

[McNeil @REFLOG18]

Real ones just know 😱💀

[Dr. Nemani @NemaniSonia]

Sir respectfully, I’m a born and raised American citizen.
Everyday I have and will continue to dedicate my life to the health and well being of our people and communities.