Buyer beware, this is not a company one should do business with in any regards. Attached is the letter from his treating doctor. We are still awaiting a response from CNA.
However, Jodie, who is a care coordinator 2, and has little to no experience in medical diagnoses, decided that she would not start a new claim based on her own decision-making prowess and ignoring all medical facts.
Mr. D.’s prior claim was for a stroke. Both of his doctor's treating him have stated his stroke is unrelated to his dementia, and have written letters stating this fact.
Instead of responding, CNA decided to just ignore the claim, and did not pay for December or January. Then in February, a lady named Jodie from CNA reached to say they would not create a new claim as Mr. D.’s dementia was part of an earlier claim, which was completely incorrect.
Here are the facts, Mr. D. was put into a care facility for Dementia in December. CNA was notified in November of this, and agreed to comply with the contract allowing a new claim for his new diagnosis. Mr. D.’s daughter, sent them the relevant paperwork to file the new claim.
His daughter "Mrs. J" has worked tirelessly to file a claim with CNA to get them to pay their agreed portion of the contract for his care needs. Instead they obfuscate and hide, and when challenged as to why they will not pay the claim, they plead ignorance.
As an insurance broker and health advocate with nearly 20 years experience in the field, I have never seen a company as morally bankrupt as CNA. Take the case of "Mr. D", a long-terrm care policyholder at the company for more than two decades. He is suffering from dementia.
Wellcare has the worst customer service ever created. As a broker, it should not take 75 minutes to get ahold of someone only to be given inaccurate information with nobody able to make a decision. I have a client in need of major services, and Wellcare could care less.
@eBay Purchased washing machine on Ebay. Given fraudulent tracking number. Tried to contact Ebay's fraud protection unit and got voice message saying number not longer working. Infuriating. Company has no live customer service people. Please do not buy from them. They are a fraud
@CA_DMV Waited for 1 hour to speak to rep about why my dmv real id still has not come in the mail after nearly a year since applying and bringing in all my documents. Rep said he would check then hung up the phone. This is outrageous. Can somebody help me please?
@1bbradfo did you see round 2, 7-11? Clearly Loma won those rounds. Lopez was backing up and scared. Fight should have been a draw. Call it like it was, not like part of the fan base.
@LAClippers Doc's gotta go. Good.coaches make adjustments. Once again he was out coached, this time by Mike Malone. With this roster, there is no excuse. Time to give Chauncy a chance.