Jisc Major Incidents

This account broadcasts information on MIs affecting the Janet network. Full details will be available at or 0300 300 2212.

[Jisc Major Incidents @jiscmi]

187595 - PSBA have confirmed that services are now restored. PSBA will continue to monitor.

[Jisc Major Incidents @jiscmi]

187595 - Engineers have identified an issue and are working to restore services. The PSBA Network is beginning to stabilise and the alarms are clearing. Updates to follow as we receive them.

[Jisc Major Incidents @jiscmi]

187595 - We have been made aware of a Major Incident which is under investigation within the PSBA Network, reportedly starting at 16:58 UTC, Wednesday 25th March 2026. Current assessments indicate that all organisations across PSBA Wales are affected by this incident.

[Jisc Major Incidents @jiscmi]

We are seeing increasing stability across the Jisc and HESA services that were affected by the global Cloudflare outage earlier today. We will continue to monitor the situation and provide an update if anything changes

[Jisc Major Incidents @jiscmi]

As a result of the Cloudflare outage, you may experience disruption using the following services: Hedd, Online Surveys, Archives Hub, explore my data, equipment data, Prospects, IRUS, Jisc Involve, JiscMail, JUSP, KB+, Library Hub, Repository, Open Policy Finder, UK ORCID Support

[Jisc Major Incidents @jiscmi]

You may also find the following HESA systems affected: HESA website, identify system (IDS), issue management system, HeidiPlus, data platform, and Graduate Outcomes

[Jisc Major Incidents @jiscmi]

As a result of the Cloudflare outage, you may experience disruption using the following services: Hedd, Online Surveys, Archives Hub, explore my data, equipment data, Prospects, IRUS, Jisc Involve, JiscMail, JUSP, KB+, Library Hub, Repository, Open Policy Finder, UK ORCID Support

[Jisc Major Incidents @jiscmi]

A number of Jisc sites and systems have been affected by the global Cloudflare outage including JiscMail, Online Surveys, and HeidiPlus, as well as other HESA and Jisc services. We are monitoring the situation closely and will provide an update once we have more information.

[Jisc Major Incidents @jiscmi]

A number of Jisc sites and systems have been affected by the global Cloudflare outage including JiscMail, Online Surveys, and HeidiPlus, as well as other HESA and Jisc services. We are monitoring the situation closely and will provide an update once we have more information.

[Jisc Major Incidents @jiscmi]

As of approximately 8:30 last night, all sites are back up and running as normal.

[Jisc Major Incidents @jiscmi]

A number of Jisc sites have been affected by the Microsoft Azure Front Door outage including Hedd and Chest. We are monitoring the situation closely and will provide an update at 9:00 tomorrow morning if not before.

[Jisc Major Incidents @jiscmi]

186395 - This has now been confirmed as a permanent fix.

[Jisc Major Incidents @jiscmi]

186395 - We have been made aware that splicing work is now complete. We are awaiting confirmation as to whether this is a permanent or temporary fix.

[Jisc Major Incidents @jiscmi]

186395 - We have been made aware that splicing work is now complete. We are awaiting confirmation as to whether this is a permanent or temporary fix.

[Jisc Major Incidents @jiscmi]

186395 - Connectivity to all services has now been restored. Repair work is not yet complete, listed services will continue to be considered at-risk until completion.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Connectivity to all services has now been restored. Repair work is not yet complete, listed services will continue to be considered at-risk until completion.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Fibre repair work is ongoing to restore connectivity to all services.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Fibre repair work is ongoing to restore connectivity to all services.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Connectivity restored to the majority of affected services at 22:22 BST, following the reboot of an optical node.

The remaining services are expected to restore once fibre splicing has been completed.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Connectivity restored to the majority of affected services at 22:22 BST, following the reboot of an optical node.

The remaining services are expected to restore once fibre splicing has been completed.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Our provider has advised fibre engineers have started splicing the 96 Fibre, services will restore as the splicing is completed at both joints within the new pits.

Updates to follow.

[Jisc Major Incidents @jiscmi]

TT186395 - Our provider has advised sub work is being installed to the new pit locations for the fibre to be terminated within the pits.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Our provider has advised Civils are preparing the ducts for the cable to be installed then fibre splicing can commence.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Our provider has confirmed that engineers are onsite and have started pulling through fibres.

Due to the extent of the damage an accurate ETR is not available at this time.

Updates to follow

[Jisc Major Incidents @jiscmi]

186395 - Our provider has given us an ETA of 18:30 for civil works and splicing team to arrive at the break location to begin repair works on the damaged fibre.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Our provider has now confirmed plans to replace the damaged fibre with a new 96 fibre cable.

We do not currently have an ETR but will continue to press for progress updates during the repair.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Our provider has now confirmed plans to replace the damaged fibre with a new 96 fibre cable.

We do not currently have an ETR but will continue to press for progress updates during the repair.

Updates to follow.

[Jisc Major Incidents @jiscmi]

186395 - Declared Bronze Major Incident

We currently have an outage affecting South Region since 10:27 BST due to a fibre break caused by a telephone pole install 10km outside Wymering. We are working with our circuit provider for a resolution.