Another delayed @AmericanAir flight resulting in another missed connection. Standby for the next flight. American, next time you have to jump start your plane’s engines with two different methods, try that before passengers are on board #AmericanAirlines
@AmericanAir lost our bags for 11 days & now my husbands flight home from a work trip is cancelled causing him to drive 4hrs 2 another airport so he can get home 2 his fam. Any reimbursement? Doubt it. So much for being loyal customers & card holders. #horriblecustomerservice#AA
@HelenaLaco I should clarify, too! Reimbursement for the things we purchased, that’s it! Ugh. Hope you get yours soon! Go out and buy things in the meantime that would be in your suitcase!
@HelenaLaco Just went this same thing! 11 days without luggage in Europe on our honeymoon. No compensation aside from reimbursement and $200 travel voucher!
By comparison, #americanairlines was giving out $800/p vouchers 2 get on a flight 3 hrs later bc plane was overweight. 🤔 Hmm, that’s $800 for 3 hrs inconvenience vs $200/p for 11 DAYS of inconvenience. They claim they’re not comparable bc 1 is required by law and the other isn’t
$400 in travel vouchers is all @AmericanAir will do to say “sorry” for losing our bags for 11 days bc they’re not legally obligated 2 do anything so they’re doing us this “favor” already. What a joke. Put yourself in your customers shoes. Oh wait, you lost them! #americanairlines