Jose L. Bertolini

[Jose L. Bertolini @jlbertolini]

additional avenues are available to ensure that this product safety incident receives the attention and resolution it warrants.

Open cases: 5159030266, 5159079271, 5159197315, 5159069744, 5159197408, 5159032666 CRM:0057590004556

I look forward to your urgent response.

[Jose L. Bertolini @jlbertolini]

@HP @HPSupport HP Executive Escalations Team,

I am writing to formally escalate my ongoing Product Safety case concerning my HP Spectre x360 (Model 13-aw0001la, Serial Number: 5CD0265D8B), which suffered a catastrophic battery failure resulting in combustion, extensive fire

[Jose L. Bertolini @jlbertolini]

increasingly difficult to justify, particularly considering the nature of the incident and the time that has already elapsed.
I trust HP recognizes the seriousness of this matter and will provide a prompt and substantive response. Failing that, I will need to evaluate what

[Jose L. Bertolini @jlbertolini]

@HP @HPSupport Ok, I'll wait your contact

[Jose L. Bertolini @jlbertolini]

@HPSupport @HP
URGENT SAFETY INCIDENT REPORT - Battery Fire - HP Spectre x360 - S/N: 5CD0265D8B

Dear HP Support Team,I am writing to formally protest the lack of resolution regarding my support case, which I initially reported on May 1, 2026.

[Jose L. Bertolini @jlbertolini]

I demand an immediate escalation and a prompt resolution of this case. Please let me know the exact steps HP will take to replace this hazardous equipment and resolve this matter today.I expect your swift reply.

[Jose L. Bertolini @jlbertolini]

It has been nearly three weeks since I opened this incident, and I have yet to receive a solution or an adequate response. Leaving a customer with a dangerous, exploded device without any resolution is completely unacceptable.

[Jose L. Bertolini @jlbertolini]

Given the dangerous nature of this issue, I look forward to your prompt response.

[Jose L. Bertolini @jlbertolini]

@HPSupport URGENT SAFETY INCIDENT REPORT - Battery Fire - HP Spectre x360

TWhom It May Concern at the Product Safety Department:

I am writing to formally report a critical safety incident involving my HP Spectre x360 (Model: 13-aw0001la), Serial Number: 5CD0265D8B.

[Jose L. Bertolini @jlbertolini]

This incident posed a severe risk to my personal safety and property. Fortunately, I was able to control the situation, but the severity of the thermal failure is undeniable and requires an immediate investigation by your engineering team.