@TMobile@TMobileHelp rain says I need to pay more now for my upgrade and I have to come out of pocket again! Horrible experience and horrible service! Can’t wait to find another company to do business with #horribleTmobile
@TMobile@TMobileHelp rain (supervisor) gets on the line and says he will give feedback to his team but yet nothing was handled and things just get pushed around. I have auto pay with the EIP included and John said my account will have an adjustment
@TMobile@TMobileHelp he can’t process my upgrade because I need 30mo to pay off my device! He puts me on hold then comes back and says he apologizes because he had no idea I had the jump for experience begin and that i am eligible to upgrade…
@TMobile@TMobileHelp the first agent (John) took an EIP payment of $100 then hung up on me with no call back so then I call back and I speak with Jaime and he also has no idea what to do with my account. 1st he says he can’t see my payment then he says …
@TMobile@TMobileHelp T-Mobile has to be the most dishonest and incompetent company I have ever dealt with. I am a customer of 16 years on the highest calling plan EB and yet when I call into the customer service team they don’t know how to process a simple upgrade. …
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@AskAmex results, I finally asked to speak to a supervisor. Anne Marie Hendricks was very helpful and solved all of my concerns. Jasmine had no reason to be difficult and having a bad day on her end will not justify her lack of customer satisfaction. She needs to be re-trained
@AmericanExpress if the calls are in fact recorded and monitored as they say they are, then AMEX needs to pull that call and give Jasmine a proper disciplinary action for how she treats their premium members. I am appalled at how this interaction went today. #notcool#amex
@AmericanExpress I finally asked to speak to a supervisor. Anne Marie Hendricks was very helpful and solved all of my concerns. Jasmine had no reason to be difficult and having a bad day on her end will not justify her lack of customer satisfaction. She needs to be re-trained
@AmericanExpress Jasmine representative ID PKCACL10 should not be working for AMEX at all. She was no help and did not know what she was talking about. Her attitude was extremely offensive and she had no business being on the phone. After 30min of going back and forth with her…
@AmericanExpress we had today with American Express! I am a Platinum card holder as well as a Gold card member and today I had to contact Amex over my gold card. I have never had a bad experience talking to them until today, Jasmine representative ID PKCACL10…
@AskAmex Jasmine representative ID PKCACL10 should not be working for AMEX at all. She was no help and did not know what she was talking about. Her attitude was extremely offensive and she had no business being on the phone. After 30min of going back and forth with her with no…