Jenna McCarty

Mom. Wife. Boss.

[Jenna McCarty @jmccarty00]

@invoker $1,000 charged for AdEspresso since Nov 2024 on a trial I never continued. A year of unanswered tickets. One automated case number: 00356781. You built this company. Can someone please just answer me? Next charge Sept 17. @hootsuite @Hootsuite_Help

[Jenna McCarty @jmccarty00]

@invoker You're back running the company you built. Here's one small business's experience of it: $50/mo for AdEspresso since Nov 2024 - a trial I never continued. ~$1,000. Not one reply to a ticket in a year. Case 00356781. Next charge Sept 17. Can you help?

[Jenna McCarty @jmccarty00]

@hootsuite I'd love to hear about the AI era. First, could someone tell me how to stop being charged $50/mo for AdEspresso? Trial I never continued. Nov 2024 to now. ~$1,000. Tickets unanswered. Case 00356781. @Hootsuite_Help

[Jenna McCarty @jmccarty00]

@hootsuite Genuine question: how does a customer cancel AdEspresso? $50/mo since Nov 2024. ~$1,000. Tickets unanswered. Case 00356781 is the only reply I've had in 2 years - and it was automated. Small business owner. Next charge Sept 17. @Hootsuite_Help

[Jenna McCarty @jmccarty00]

@hootsuite @Hootsuite_Help I've been charged $50/mo for AdEspresso since Nov 2024 - a trial I never continued. ~$1,000 gone. Support tickets unanswered for a year. Case 00356781. Next charge Sept 17. A small business shouldn't have to go public to cancel a subscription.

[Jenna McCarty @jmccarty00]

@LinkedInHelp Account hacked Aug 6, ID verified, reinstated Aug 13, still locked out by attacker's 2FA, Recruiter Lite subscriber, please help.