James Ryan

A glass half full sort of person

[James Ryan @jmr107]

@MBonvoyAssist Looks like your computer system broke and they had to do things manually. Problem is they didn’t tell us while we queued and then gave us a piece of paper to complete which could have been done while we stood there for 20 minutes. All about clear comms. Checked in. Staff great.

[James Ryan @jmr107]

@Marriott Why so long to checkin at Renaissance Brussels - 15 minutes now as people fill in paperwork - longest I’ve ever seen here. It takes me only three minutes but we’ve just had to queue. And can’t do mobile as it requires three hours notice!

[James Ryan @jmr107]

@greateranglia @networkrail Thanks James. We’ve gone from a great Cambridge experience to terrible in under a week. Trying to figure why they have made what worked well into a complete mess - and suspect nobody seeing it through the eyes of passengers. Have a great Xmas

[James Ryan @jmr107]

@networkrail @greateranglia new timetable failing. Who can I write to to get the 1721 Cambridge to RYS reconsidered back on Plat 1. I have a disability having to now go through significant crowds to Plat 7 to last minute be sent to Plat 1 is unacceptable. Gone from great to poor

[James Ryan @jmr107]

@TransportFocus who can passengers contact to discuss the impact of the new rail timetable changes, inc repeated delays and forcing people through crowded platform areas as they’ve decided on a different platform from the old service. Not great for passengers with disabilities

[James Ryan @jmr107]

@greateranglia @TLRailUK I get delays - all we want is some human kindness around helping passengers out and talking to us. When you send us over the bridge with a platform change, those of us with disabilities are rather stuck waiting. Happens too much at Cambridge unfortunately.

[James Ryan @jmr107]

@TLRailUK @greateranglia how hard can it be to provide passengers with insight that they would be better to catch another train rather than holding them standing at a platform when the slow one goes ahead and timings on your delayed one changes. 1723 from Cambridge to Royston.?

[James Ryan @jmr107]

And why no shuttle trains to stations from Cambridge to before Stevenage? Lack of clarity at Cambridge station as to which queue need to be in - but only one poor lady having to deal with things.

[James Ryan @jmr107]

@GNRailUK @TLRailUK your app say 1756 running from Cambridge to London. Get here and it doesn’t appear and chaos at Cambridge station to organise taxis. Why can’t we be slick with all the experience you have now at these issues

[James Ryan @jmr107]

@GtNrthernRail @TLRailUK Timetable changes coming and strangely you forget to mention that we seem to have lost trains at peak times between Royston and Cambridge and vice versa. Presumably you won't increase on-peak fares in 2026 as an apology? @CHinchliffMP @roystoncrow

[James Ryan @jmr107]

Meet the fleet: Winning names of new waste collection vehicles are announced https://t.co/P8Pvg1Sztw Genius!

[James Ryan @jmr107]

@O2 so why send an email saying my contract increases by not just one amount but even higher, but you provide no rationale why? This is the height of taking customers for granted. Outrageous - you don’t even indicate which account. Pathetically weak. Shame on you.

[James Ryan @jmr107]

@TLRailUK any updates on when a train may go from Royston to London. Unfortunate that an empty one has just left in that direction without any passengers after its journey to Cambridge cancelled- I have Eurostar to catch so need to plan

[James Ryan @jmr107]

@GtNrthernRail any updates on when a train may go from Royston to London. Unfortunate that an empty one has just left in that direction without any passengers after its journey to Cambridge cancelled- I have Eurostar to catch so need to plan.

[James Ryan @jmr107]

@FirstBusUK To the driver who abruptly told me he didn’t go where I wanted, A4 service at 2105 from Heathrow, thankfully I ignored you and you dropped me off at the exact stop I requested. Poor service rivalled by your non working terrible online complaint system.

[James Ryan @jmr107]

@FirstBusUK Your online complaint form does not work after several attempts; it just says Bad Error. Please provide an email via DM so I can send in my complaint on a bad experience with one of your drivers yesterday at Heathrow Central Bus Station (route: A4 to Slough).

[James Ryan @jmr107]

@Eurostar several of us have not been given a paper ticket for your change of train on . Now stuck in economy despite having a Premier ticket. Recording this here so can claim compensation for ES 9149. Poor service. And no train manager about to enquire.

[James Ryan @jmr107]

@NatShowerSpares After 40 minutes of ringing and you cutting off, I am concerned that I have paid and not received any goods. I would like a refund and will order elsewhere.

[James Ryan @jmr107]

@NatShowerSpares would you be able to say when you respond to order problems queries by email as I am not given an option for you to ring back when in the phone queue.

[James Ryan @jmr107]

@SodaStreamUK anyone else out there keep being told you’ve only returned three cylinders when you’ve done four in their subscription service? Happened to us twice.