Jo Butler

[Jo Butler @Jo1006]

@WaltDisneyWorld I am trying to secure character dining packages for October. The app is not helping at all and I have been in line on the phone for well over one hour. Please help. Its for a very special occasion for a very special person.

[This Morning @thismorning]

Poor @hollywills 🍆🤣

[Jo Butler @Jo1006]

@withplum my plum app is not working. Have uninstall and reinstalled. No use. Can't verify bank account. Very frustrating. Help

[royalwindsor @QueenLilibet_]

"Inevitably, a long life can pass by many milestones; my own is no exception."

- Queen Elizabeth II

#TheQueen #QueenElizabeth

[Jo Butler @Jo1006]

@rachelamyyyy You could ❤

[Sir Michael @Michael1979]

Some personal news. Wasn't expecting to have to announce this tonight but events have deemed it necessary

[Jo Butler @Jo1006]

@TUIUK No Dan. Our next move is Abta. Tui have treated us appallingly. We need help to take this forward.

[Jo Butler @Jo1006]

@TUIUK we sent a complaint on 17th August. Then we replied to your response. Are we expected to wait yet another 28 days whilst you drag your heels deciding whether we will get a refund? Out of order Tui, bad form.

[Jo Butler @Jo1006]

@TUIUK follow up to the letter from Jenni Moss, Head of Hotel operations, who took no responsibility for our terrible holiday. Despite GDPR breaches and bullying, she stated these were 'training issues' and don't warrant compensation. #disgusting

[Jo Butler @Jo1006]

@TUIUK Data protection clearly means nothing to Tui which is part of our complaint. You already have all of my details. I am not providing them again. Should I not receive a call and email with the information you promised, we will take this to the press!

[Jo Butler @Jo1006]

@TUIUK following our huge and very distressing complaint, just received a call from an admin assistant who advised complaint dismissed. several breaches of GDPR overlooked and will be addressed as 'a training issue'. No senior member of staff will speak to us. Disgusted

[Jo Butler @Jo1006]

@TUIUK I'm sorry. What us DM? Also it is now 30 days since I sent the original complaint and apart from a brief call to say you have received the complaint, I have heard nothing.

[Jo Butler @Jo1006]

@TUIUK it's sad and frankly disheartening for a loyal customer to be passed around when attempting a complaint. Please just call me. Next step, ABTA.

[Jo Butler @Jo1006]

@TUIUK My complaint is far too long for a,DM and has already been sent to you, twice! Now please get your finger out and address it

[Jo Butler @Jo1006]

@TUIUK made a massive complaint about our cruise. Sent a copy to the MD. Not eve received an acknowledgement. Next step, legal advice?
Marella broke GDPR and ruined our holiday.

[Jo Butler @Jo1006]

@TUIUK Give me the contact details and I will do that.

[Jo Butler @Jo1006]

@TUIUK How do I do this? Email?

[Jo Butler @Jo1006]

@TUIUK I was unable to as my reference number was not recognised. I have sent letters with all of our details and the concerns outlined. We are very unhappy.

[Jo Butler @Jo1006]

@TUIUK is it looking promising for Caribbean cruises for January next year? Booked for 4th Jan 22 from Montego Bay.

[Jo Butler @Jo1006]

@asda we are key workers on a 14 hour shift. Just opened our lunch to find salad pot has blown and rotted. Bought yesterday, refrigerated and in date. Nothing to eat til 9pm now 😥