Jo Cartwright

Operations Director, Man City supporter, love shopping, socialising and my home! Family and friends are the most important things in my life.

[Jo Cartwright @jo_dempsey]

RIP @HitmanHatton So sad to lose someone so young! The World was a better place with you in it. People, don't suffer in your head, talk to someone, you are never ever alone! Gone but not forgotten! #CTID

[Jo Cartwright @jo_dempsey]

MICHAEL BUBLÉ plus special guests. Exclusive UK concert at the Sandringham Estate 17/8/2025: https://t.co/MYqqx9cxZy

[Jo Cartwright @jo_dempsey]

In waiting room from 8.20
Finally Get tickets, result!
Go to payment page and get kicked out! Very, very poor @TicketmasterUK

[Jo Cartwright @jo_dempsey]

My @Dyson Corrales have broken and are just over 2 years old.. @Dyson response.. I can pay £99 for a refurb pair or buy a new pair with 25% off.. If I’m investing £99 I’ll be buying the more reliable @ghd that I’ve had for over 10 years with no issues…

[Jo Cartwright @jo_dempsey]

I am relieved to say that with 75hrs before we fly we have finally got our documents… This is NOT how it should be done @Luxtripper , you should be appalled! Now excited to be travelling with @emirates to our honeymoon destination

[Jo Cartwright @jo_dempsey]

@Bluestripequeen @EmiratesSupport @Luxtripper I’m so sorry you are also going through this Paul, shocking behaviour and really leaves a sour taste in your mouth. I hope you also get sorted, as of now we still have nothing!!

[Jo Cartwright @jo_dempsey]

Still no tickets or travel pack… although we do now have a booking reference so can see our flights (that is after they were cancelled this morning).... @EmiratesSupport have been amazing! Third party supplier being blamed by agent… c’mon get it sorted @Luxtripper

[Jo Cartwright @jo_dempsey]

So here we are.. 4 days out and still nothing! Hardly any contact from them today despite emails and phone calls! And we’ve been told there is skeleton cover over the weekend and only via email… To say I feel sick is an understatement!🤢 @Luxtripper

[Jo Cartwright @jo_dempsey]

Fantastic customer service from @EmiratesSupport @Luxtripper you need to take a lead out of their book! 5 days until we fly and no information! And now as you haven’t ticketed @EmiratesSupport have advised they’ve cancelled the booking! #anxietylevelsarerhroughtheroof

[Jo Cartwright @jo_dempsey]

@EmiratesSupport @Luxtripper Thank you for reaching out @emirates we have booked via @Luxtripper but they say they are waiting for you to issue the tickets! #startingtopanic

[Jo Cartwright @jo_dempsey]

6 days before our honeymoon and no information pack, no flight tickets and no real idea of when we will get them, despite several calls / chase emails! Should I be worried @Luxtripper @emirates

[Jo Cartwright @jo_dempsey]

Shame on @Ryanair 5 months my cousin has been waiting for a refund for a flight they moved! Shocking customer service, over 7 times contacted and told something different / asked to fill out a different form every time! #Ryanair #poorcustomerservice #Shocking

[Jo Cartwright @jo_dempsey]

#Ryanair have to be THE worst airline to deal with ever… 4 months trying to get a refund on a flight they changed… #poorcustomerservice

[Jo Cartwright @jo_dempsey]

@NandosUK Nope, we were told to cancel the order!

[Jo Cartwright @jo_dempsey]

10 minutes before the pick up time and @NandosUK call to say they cannot fulfil two thirds of our order! Only been waiting 1 hr 40 mins… Sort it out! #Shocking #poorcustomerservice #nothappy

[Jo Cartwright @jo_dempsey]

@SpencerCosford @sterling7 @ManCity Agree, but don’t forget about the losses... use them to make you stronger! And don’t be hater @SpencerCosford... money doesn’t make a team play well together! Just look at Chelsea!😂

[Jo Cartwright @jo_dempsey]

@CostaCoffee - you really need to get your system sorted! Just taken me 25 mins to order a drink cos they couldn’t deal with in-store and an Uber order at same time! #shocking #poorcustomerservice

[Jo Cartwright @jo_dempsey]

@BeckerBeauty Florida

[Jo Cartwright @jo_dempsey]

Fantastic customer service from British Airways and a full refund within 2 working days... Other airlines / holiday companies should take note! #BritishAirways #CustomerService #holiday