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@lastminute_com still no answer about my holiday other than you expect me to get on a plane to New York when I cannot gain entry, I have no hotel as it was cancelled due to lockdown. I am disgusted with the service and the fact I have not been offered a refund or change of dates.
Anyone that has booked a holiday with @lastminute_com ..They are requesting you to wait and call when your holiday is 72hours away. Yet they just told me on the phone that I may not get a refund and the request can take 4 weeks. My hotel is closed and I cannot get into the USA.??
@flack_steven@lastminute_com The hotel canβt give me my money back as @lastminute_com still have it but last minute said they canβt guarantee a refund? We booked it as a package deal so we can only get our refund from them but they clearly donβt want to. It seems like they are trying to keep our money. π‘π‘
@flack_steven@lastminute_com Itβs so bad, I emailed the hotel and they told me my booking was cancelled on Monday when the flight ban started and no money was exchanged for the booking? It was cancelled 2 days before I spoke to someone in regards to my refund so surely they would have known this?
@lastminute_com please can you reply to me. I have sent you a message with no response and have been on hold for hours. My account area is not working and I cannot modify anything on the app or online.
@lastminute_com please can you let me know what will be happening with my holiday to New York. I have not heard anything and can not amend anything on my booking page. The hotel is staying check in is unavailable. I find it very bad that you have not even tried to contact me.
Mental health days need to be normalized. Itβs okay for people to take a day off school/work/life to just focus on their mental health and well-being. No one should be shamed for prioritizing themselves. We all need days where we take care of ourselves and rest.