I asked a team: speed or quality? They picked quality. Then: bill 2 or bill 4? They picked 4. A business can't go faster and keep the same quality. The only way I know to get both is to let agents carry the repetitive work. https://t.co/22vIAlDUDx
Always picking up means anyone with your number decides when they get your attention. All my notifications are off; I call back. Most of the time the urgent problem has solved itself. People expect you to be a good professional, not always available. https://t.co/22vIAlDUDx
AI agents are a hybrid species. They look like software but behave a lot like humans.
So IT can't run them alone. Neither can HR.
What's left for humans? I can't predict it. Netflix, wine, coffee.
From AI Horizons Lisbon.
https://t.co/22vIAlDUDx
Becoming a specialist is a false promise. It still matters to us. To the economy, not so much.
Our identity is tied to what we do, and agents are taking that part.
Separate who you are from what you do.
From AI Horizons Lisbon.
https://t.co/22vIAlDUDx
An AI agent is three parts: intelligence, your context, tools. That's it.
Building one is getting very easy. Messing it up is just as easy.
I wouldn't advise my grandmother to do it alone.
From AI Horizons Lisbon.
https://t.co/22vIAlDUDx
A year ago we reviewed 1 sales call in every 20 or 30. By sample.
Now every email, proposal and touch point gets the same analysis.
Not for the sake of AI. AI is a means. The end is quality at scale.
From AI Horizons Lisbon.
https://t.co/22vIAlDUDx
I wrote a leadership book. The book itself was me.
Everything around it ran on AI: Meta ads, landing page, scripts, promotion. All with Claude Code.
I'd say the sales funnel was 90% AI.
Shared on stage at AI Horizons Lisbon.
https://t.co/22vIAlDUDx
This year my AI agent filed my tax return.
I ran the simulation, asked it to submit everything, and I think I saved 1k.
Either I was very lucky, or I'll be in jail in a year.
From the AI Horizons Lisbon panel.
https://t.co/22vIAlDUDx
Your AI agent failed? It's not a bug.
Judge agents like humans, not like traditional software. They won't be 100% reliable and we don't need them to be. We need speed, and a governance model to manage the risk.
From AI Horizons Lisbon.
https://t.co/22vIAlDUDx
Anyone can build an impressive AI demo in two hours.
But an idea is not software in production. There's a gap there, and a governance gap too: this software is probabilistic. Same input, not always the same output.
From my panel at AI Horizons Lisbon.
https://t.co/22vIAlDUDx
Why would a company hire people when agents are so much cheaper?
The obvious answer is cost. It's not just that. It's speed: agents break the link between effort and results.
Recorded outside the Unicorn Factory, before my AI Horizons Lisbon panel.
https://t.co/22vIAlDUDx
"I asked my agent to file my tax return. Either I got very lucky, or I'll be in jail in a year."
Biggest laugh of the afternoon at AI Horizons Lisbon. Also my most honest answer to: what do you delegate to AI agents today that you didn't six months ago?
It's more comfortable to sit behind a computer building tools and automating steps than to be on the battlefield calling clients and hearing no.
But your business doesn't live in optimization. It lives in the market.
Optimization should sustain your speed, not precede it.
Let me share with you this segment that I had with the amazing @joaocostafernan from DocDigitizer as we talk about how to successfully establish Intelligent Automation projects!
Unlike most service providers, https://t.co/uG3WHt0jZB - Intelligent Automat…https://t.co/VRyKspjkve
DocDigitizer provides out-of-the-box support to the most demanding intelligent document processing capabilities. Here are some of the most used capabilities among our customers: https://t.co/Dq7bfQzUxT #RPA#nocode#lowcode#automation#IDP#ai#NLP
Instant time to accuracy 😱 DocDigitizer API enables companies to reach Straight Through Processing - process documents with no human intervention with a strong commitment to (near) 100% accuracy over any data point. https://t.co/vd4Q5Cq1Tu #RPA#IDP#automation#NLP#tech
Listen in as I share with @joaocostafernan from DocDigitizer about successfully establishing Intelligent Automation projects, and how https://t.co/uG3WHt0jZB - Intelligent Automation's 'outcome-based model' guarantees you get value from your business inve…https://t.co/3U36L1QuxL