Jobin Jacob Varghese

[Jobin Jacob Varghese @jobinjv]

@SamacoKsa I waited a time slot and my car was not accepted cos of unavailability of service advisor. I never received a call. I called in again to book. I was told service center will call me. It’s been two days and I have not received any call. #SAMACO #Volkswagen #CustomerService #CustomerExperience @VWMiddleEast @VWSaudi

@SamacoKsa انتظرت موعد الصيانة، وبالأخير ما استلموا سيارتي لعدم توفر مستشار خدمة، وما جاني أي اتصال منكم. اتصلت مرة ثانية عشان أحجز، وقالوا لي إن مركز الصيانة بيتصل عليّ. صار لي يومين أنتظر، وللحين ما جاني أي اتصال.

@VWMiddleEast @VWSaudi

#ساماكو #فولكس_واجن #خدمة_العملاء #تجربة_عميل

[Jobin Jacob Varghese @jobinjv]

@VWMiddleEast @VWSaudi @VW what’s the point in buying a Volkswagen when you treat your client like trash. I have a 2024 teramont I am willing to sell. I would never buy another Volkswagen while in Saudi Arabia. @volkswagen #volkswagen #service #saudi #junk #carforsale

[Jobin Jacob Varghese @jobinjv]

@SamacoKsa Honestly, you Samaco or the service center is not at loss. My time, my agreements and arrangements are. Do u have idea how many who brought have sold VW cos of @SamacoKsa atttiude. Forget VW, new owners of Skoda are upset at how the cars they received are.

[Jobin Jacob Varghese @jobinjv]

@SamacoKsa you always turn out to be the lousiest company. When u provide an appointment for service make sure the advisor will be available. If not the individuals available should be courteous to accommodate you. Having to sit an hour while these individuals racially accommodate is rather shameful. This is not the first time I have had an issue with @SamacoKsa. Taking the first available appointment is not to continue the day to sip coffee but to have other appointments met. You have not reduced a dime in ur price or given me a car free. @VWMiddleEast @VWSaudi @VW what really bothers you? You should be happy you got your sale. Now it’s our turn to suffer right.

I took the appoint weeks ahead.

And I’m sure that you can do nothing about it cos I have never seen accountability from your side.

The workshops in Kodairyah have better service management than this. Oh and your service manager has even no visibility to ur customers either.

[Jobin Jacob Varghese @jobinjv]

@SamacoKsa This is an ongoing repeated issue. If indeed you were or any of the organization was concerned it would have been rectified long back

[Jobin Jacob Varghese @jobinjv]

@tbros6868 @SamacoKsa @VW It really doesn't. Hard lesson learned that loyalty goes one way with them. Definitely a wake-up call for anyone thinking of venturing into a Teramont.

[Jobin Jacob Varghese @jobinjv]

@SamacoKsa "Continuously strive to exceed expectations"? A locked showroom, ghosted calls, and zero courtesy cars must be the new benchmark. Details are in your DMs. Let’s see if a human replies this time or if I'm left paying for this rental indefinitely.

[Jobin Jacob Varghese @jobinjv]

@amazonIN wow. Where did you hire this lump turd. What a way to end a chat.

[Jobin Jacob Varghese @jobinjv]

@EmiratesNBD_KSA I need help, over 10 days, and it's just a loop, with your bank and customer support.

[Jobin Jacob Varghese @jobinjv]

@jagograhakjago How can I take some action on the personnels involved as this is not considering the consumers.

[Jobin Jacob Varghese @jobinjv]

@amazonIN Of late it seems pointless to have an Amazon Prime in India. Third package in a week, that get marked as delivered and is never given to us or repeatedly delayed. On top of this there is no point calling customer service as no one can take any proper directive.

[Jobin Jacob Varghese @jobinjv]

@amazonIN oh and the best part is we tried our best on a package marked delivered and when we got the agents number and contacted him two days later he is like, “oh you want it, ok I’ll send it somehow tomorrow”. What the hell!!

[Jobin Jacob Varghese @jobinjv]

And the status changes so quick. All delivery services are perfect expect your own lousy pathetic unprofessional services.

[Jobin Jacob Varghese @jobinjv]

Was @premierleague waiting for #EtH to be sacked for this weekend results 😅

[Jobin Jacob Varghese @jobinjv]

@Mobily1100 This is just BS. I haves DM’d you wouldn’t do a thing. Your general maintenance stopped the Internet on 23 and u have given appointment on 26. Why should I suffer for your technicians ignorance

[Jobin Jacob Varghese @jobinjv]

@Mobily @Mobily1100 you have such screwed up service. You start maintenance work and now I don’t have Internet. And when I call support they will dispatch after 2 days. I didn’t f****kn as for maintenance and if ur lousy team screws up then be accountable to fix ur error.

[Jobin Jacob Varghese @jobinjv]

@Mobily1100 @Mobily1100 @Mobily One of the worst customer centric company I have seen. Where u need to call, complain and wait 2 days for an issue they created.

[Jobin Jacob Varghese @jobinjv]

@Mobily1100 N I’m still waiting. Pathetic

[Jobin Jacob Varghese @jobinjv]

@Mobily1100 The request is indeed on 24/3/24 cos your maintenance brought my connection down. How long have I to wait.

[Jobin Jacob Varghese @jobinjv]

@Mobily1100 So after 7 hours of downtime and 6 hours of ur maintenance downtime. This what you could say.