@AmericanAir Your team promised to follow up with me, but I haven’t heard anything. This lack of communication is incredibly frustrating—what’s going on with your customer service? @X is the only place to get a response from you.
the saga continues... @AmericanAir is a complete disgrace. After the worst flying experience ever, their pathetic customer service team has been ignoring my emails. Zero accountability, zero customer care. It’s disappointing to see such a lack of support. #CustomerServiceFail
@grassosteve@AmericanAir I had the worst airline experience with American Airlines. You’re right, they don’t do customer service by phone, and they told me that. My only choice was to email and the limited response was really no help. I’m still waiting to hear back from them.
@AmericanAir the airline employees had no idea what they were doing and deleted our itinerary making the process so much longer. it took them AN HOUR to rebook our flight and that was without us waiting in line. thats how long they "helped" us
we will never be flying @AmericanAir after the horrible customer service we experienced. It's like they don't even care about their customers. Horrible to no communication making me and my pregnant wife stuck in an airport overnight with no answers.
@AmericanAir let me also add, this airport had one gate with NO food or drink options except for a vending machine. We were lucky if we could find an outlet on the wall to charge our phones.