johan Rossi

SecondFi | Web3 Customer Support Specialist | Passionate about user experience, DeFi & making crypto accessible

[johan Rossi @johanrossiR]

@HollywoodHenry @secondfiapp We understand your concerns. The team is actively working through the necessary steps to enable fund transfers securely.Please send a Dm for further assistance

[johan Rossi @johanrossiR]

@changfu77 @DannyAndrewCM @YoroiWallet @secondfiapp Hi, if you still have access to your Yoroi wallet through fingerprint, you should be able to find your wallet addresses inside the app.Please send a Dm for further assistance

[johan Rossi @johanrossiR]

@SunnyAd12301410 @secondfiapp Yes, if the ADA is still in the Yoroi wallet and the wallet’s recovery phrase (seed phrase) is secure, they should be able to move the ADA . Please send a Dm for more assistance

[johan Rossi @johanrossiR]

@jolly16283321 @secondfiapp @BH609144022841 Your assets aren’t tied to the wallet app,they’re tied to your wallet address on the blockchain. Please send me a Dm for further assistance

[johan Rossi @johanrossiR]

@ovog29 @secondfiapp We completely understand your concern. Once you’ve submitted a ticket, it’s added to our support queue for review.Please send me adm for further assistance

[johan Rossi @johanrossiR]

@daobinhyen68 @secondfiapp We appreciate your patience. The automated response confirms your request is in our system. Our support team is actively reviewing inquiries. Please send a Dm for further assistance

[johan Rossi @johanrossiR]

@GaryW938471 @secondfiapp Thanks for your patience, Gary. Wallet migration is in its final stages, and we’re prioritizing a smooth and secure rollout over rushing the release. please send a Dm for more assistance

[johan Rossi @johanrossiR]

@stillmansays @Cardanians_io @secondfiapp Thanks for reaching out. Your ticket is in the queue and the team will get back to you as soon as possible . Please send me a Dm for further assistance

[johan Rossi @johanrossiR]

@ShawnHuolihan @Cnftnoob @secondfiapp @emurgo_io We’re sorry to hear this. Please send us your wallet address and transaction details so the team can investigate what happened

[johan Rossi @johanrossiR]

@yeck_ryan @adatrailblazer @BBHMM_Stake @secondfiapp Appreciate the feedback. Trust is earned over time, so we encourage everyone to verify the information before making any decisions.feel free to send a Dm for further assistance

[johan Rossi @johanrossiR]

@yeck_ryan @MarkJeremyFI Do you have your ticket details? I advice you send it to me immediately, I just followed you

[johan Rossi @johanrossiR]

@yeck_ryan @adatrailblazer @BBHMM_Stake @secondfiapp Do you have your ticket details? I advice you send it to me immediately, I just followed you

[johan Rossi @johanrossiR]

@yeck_ryan @adatrailblazer @BBHMM_Stake @secondfiapp We apologize for the experience. Kindly send us a DM with your account details so our team can look into this for you.

[johan Rossi @johanrossiR]

@TobJa013 @secondfiapp We understand your concern. update your app and check your wallet status. please send a Dm with your details for further assistance

[johan Rossi @johanrossiR]

@GavEllie @JonneyNel @secondfiapp @NoobOnTour024 Thanks for your question. We’re still reviewing the incident and will provide further guidance on long-term wallet usage once the review is complete.Please send a Dm for more guidance

[johan Rossi @johanrossiR]

@Jorish27 @secondfiapp We apologize for the experience. Kindly send us a DM with your account details so our team can look into this for you.

[johan Rossi @johanrossiR]

@onelifeownit @Cardano_CF @secondfiapp @YoroiWallet @NamiWallet We apologize for the experience. Kindly send us a DM with your account details so our team can look into this for you

[johan Rossi @johanrossiR]

@odkrayzie @secondfiapp We apologize for the experience. Kindly send us a DM with your account details so our team can look into this for you.

[johan Rossi @johanrossiR]

@chuen_liang @secondfiapp @phil_uplc We sincerely apologize for the inconvenience. Please share the details of your wallet issue, and our team will review your case promptly and work toward a resolution

[johan Rossi @johanrossiR]

@ShawnHuolihan @emurgo_io @secondfiapp @Cardano We sincerely apologize for the inconvenience. Please share the details of your wallet issue, and our team will review your case promptly and work toward a resolution