John Hernandez

Geeky, easy going, food addict..

[John Hernandez @johmher]

@PLDT_Cares @PLDTHome @pldt @iamMVP @DICTgovph 48+ hrs and counting.

Ticket #00006556017
Still no service. No ETA. DM acknowledged but no concrete update.

@PLDT_Cares @PLDTHome @pldt @iamMVP @DICTgovph

#PLDT #ServiceFailure #WFH

[John Hernandez @johmher]

24+ hrs and counting.

Ticket #00006556017
Filed Feb 13, 5:38 AM (via 171)

Repairs “usually within 24 hrs” but still stuck at Submission. No timeframe. No update.

WFH. Paying 2.5k+ monthly.

@PLDT_Cares @PLDTHome @pldt @iamMVP
@DICTgovph

#PLDT #ServiceFailure #WFH

[John Hernandez @johmher]

@PLDT_Cares @PLDTHome @pldt @iamMVP @DICTgovph Update: @PLDT_Cares has replied via DM. Awaiting concrete ETA and confirmation on bill adjustment.

Still 24+ hrs without service.

Will update here.

#PLDT #ServiceFailure #WFH

[John Hernandez @johmher]

@PLDT_Cares This is the same generic reply to my first post. I already contacted you.

Ticket #00006556017
Filed Feb13, 5:38 AM
Beyond 24hrs. No ETA.

Please answer:
Will bill adjustment be automatic?

@PLDT_Cares @PLDTHome @pldt @iamMVP @DICTgovph

#PLDT #ServiceFailure #CustomerRights #WFH

[John Hernandez @johmher]

@PLDT_Cares Already did. Same generic reply.

Ticket #00006556017
Filed Feb 13, 5:38 AM
Beyond 24 hrs. Still no ETA.

Will bill adjustment be automatic or by request + approval?

WFH. Paying 2.5k+/mo for this.

@PLDT_Cares @PLDTHome @pldt @iamMVP @DICTgovph

#PLDT #ServiceFailure #WFH

[John Hernandez @johmher]

Time check 10:33pm. Raised ticket 00006556017 at 5:30am and still no real update from @PLDT_Cares @PLDTHome in terms of timeframe. Had to spend money to go out and find decent connection. Total #ServiceFailure by #PLDT #WFH

[John Hernandez @johmher]

@PLDT_Cares You do see I have ticket 00006556017 @PLDT_Cares @PLDTHome ? I am following up. No service since last night. #pldt #servicefailure

[John Hernandez @johmher]

Follow up on ticket 00006556017, @PLDT_Cares @PLDTHome Badly need the internet connection as I am working from home. #ServiceFailure #PLDT #WFH

[John Hernandez @johmher]

@PLDT_Cares Hope we get resolution soon. I expect more given the significant monthly fee 2.5k+ for home internet and wfh use only (which I am sure is not bandwidth heavy). Urgency please as I believe the whole area was affected @PLDT_Cares @PLDTHome #pldt #servicefailure

[John Hernandez @johmher]

@PLDT_Cares Already sent the details. Waiting for your response.

[John Hernandez @johmher]

The quintessential way to celebrate National Arts Month in the Philippines. Thank you, Globe, for yet another wonderful Art Fair PH experience!

[John Hernandez @johmher]

Took this during the last working week of the year.
Breakfast with the team; and on to what’s next.

[John Hernandez @johmher]

@SMARTCares On the contrary, I am waiting for you to reply @SMARTCares

Hahaha @LiveSmart

[John Hernandez @johmher]

@LiveSmart @SMARTCares Already messaged @SMARTCares but no one’s replying yet.

[John Hernandez @johmher]

Today was about learning through trials, finding clarity in dilemmas, and amplifying impact together 🔊 #LeadershipSummit #Unmute

[John Hernandez @johmher]

Padayon. Salimbayan. Friends nudged me in 2021; a yes became healing. Missed rites before, finished 2011 while working to make things right for my parents. MTM taught me to lead with people, integrity, and service. Grateful. 🎓💛 #BatchSalimbayanMTM2025 #TMCRecognitionRites2025

[John Hernandez @johmher]

@LiveSmart Big shout-out to my Globe Platinum Relationship Manager, Tracy 🙌 Always proactive, thoughtful, and spot-on with the experiences she recommends. It’s the kind of service that makes the “premium” in premium plan actually feel real. #GlobePlatinum

[John Hernandez @johmher]

@LiveSmart 5/5
So when Smart says “premium curated experience,” it really depends on what you expect.

In my experience, Globe actually delivers on that promise. With Smart, it’s more like generic offers; not experiences. #SmartInfinity #GlobePlatinum #RealityCheck