John Lally

Trying to make a dent in the universe; passionately curious; service design geek; father of two, husband of one; Designit; ex-Naval Aviator

[John Lally @johnlally]

I'm very excited to help take Khameleon Group to its next phase of growth! Let's catch up: [email protected] https://t.co/94Mt3WgKoV

[John Lally @johnlally]

Amazon is the fourth‑largest US delivery service and growing fast https://t.co/iwTeF4Y9tw‑largest-us-delivery-service-and-growing-fast/?utm_source=Benedict's Newsletter

[John Lally @johnlally]

@AndrewCrow Big Congrats! Facebook is lucky to have you in a leadership role. Best of luck, Andrew!

[John Lally @johnlally]

Powerful thoughts. “Prepare for the Ultimate Gaslighting” https://t.co/tDZt8K9SqF

[John Lally @johnlally]

Peter Coyote: “I practice something I call ‘radical optimism.’ It’s based on one incontrovertible fact: we don’t know how things are going to turn out. And so the not knowing means that as long as I keep my shoulder to the wheel, there’s a chance that it could break my way.” #Zen

[John Lally @johnlally]

"Banking is necessary. Banks are not." Good piece on experience as competitive differentiation from Mikkel Køster. https://t.co/0zFljhPYxx

[John Lally @johnlally]

"From product to customer experience: The new way to launch in pharma"...and any other sector, for that matter. Start with the customer experience. https://t.co/5SF0WKRdps via @McKinsey

[John Lally @johnlally]

This really resonates with me. I suspect many others share similar motivation. A nice reminder to never underestimate the power of gratitude.

[John Lally @johnlally]

“Alan Cooper Wants to Create a Taxonomy for Bad Technological and Design Behavior.” by @Designit https://t.co/MBTK0xEe8W

[John Lally @johnlally]

"...by putting customer experience at the center of the universe and designing digital transformation around each customer's complete journey, digital transformation efforts can succeed..." https://t.co/QtBHv1k6qW via @mitsmr

[John Lally @johnlally]

A very worthy addition to this speaker line-up. @bettay is fantastic! https://t.co/h6Kwv11yf0

[Kristin Skinner @bettay]

Honored to be part of this program https://t.co/YAy7npGRdB

[John Lally @johnlally]

Mr. Rogers: "Because if you look for the helpers...you'll know that there's hope." https://t.co/01EokK7vXz via @YouTube

[John Lally @johnlally]

As someone who's coped with the loss of some close friends' due to suicide and one friend's severe mental health decline, I wanted to share this helpful perspective from @monteiro. “We totally suck at dealing with suicide” https://t.co/yEg6K3GmLr

[John Lally @johnlally]

Building in-house design capabilities? 4 steps to consider: Be Transparent. Be Distinct. Let new blood mingle. Show evidence of value added. https://t.co/wfryKfHB3x

[John Lally @johnlally]

"Your customers are more than a sales opportunity." Authentic relationship design with encounters that are relevant to the customer, drive increased operational efficiency, customer satisfaction, and even longer-term strategic goals. https://t.co/7O8pFxO0nw via @liveworkstudio

[John Lally @johnlally]

Last 5 games—All one goal wins for @NDHockey. Luck of the Irish☘️!

Big 10 semis: 37 seconds left
Big 10 championship: OT
NCAA Regional: OT
NCAA Quarterfinal: 26 seconds left
NCAA Semifinal: 3 seconds left https://t.co/BWgj2nZbK9

[ESPN @espn]

What a week for Notre Dame!

The Irish score in the final seconds to advance to the national championship!

[John Lally @johnlally]

Great win for @NDHockey! On to the championship game in St. Paul on Saturday. ☘️

[John Lally @johnlally]

Happy workers make happy customers. A focus on the employee experience goes way beyond recruiting and retention.

The Un-Ignorable Link Between Employee Experience And Customer Experience via @forbes https://t.co/RLgnbJJfIG

[John Lally @johnlally]

A nice condensed reference guide that highlights not only descriptions of service design methodologies but a sense of when to employ them through the design process. “Service Design Tools & Methods” by ONE Design https://t.co/mcmlrgKfdn

[John Lally @johnlally]

Designers Finally Have A Seat At The Table. Now What? https://t.co/ZLncx0zXu7