John Lewis & Partners

Shop in-store or online at 🛍 Need help? @johnlewishelp 👋

[John Lewis & Partners @JohnLewisRetail]

@Gcjointer Hi, Thank you for bringing this to our attention. If you can provide me with more information via DM I'll be happy to follow this up and investigate further. ^Holly https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@Magnum_Tom5 Hi Tom, we're sorry for any frustration caused. Delivery slot availability is calculated based on your specific address, which is why updating it can change what's available. We really appreciate the feedback about highlighting low slot availability. ^Steph

[John Lewis & Partners @JohnLewisRetail]

@Bethanjackbm Hi Bethan, I've replied to your DM. ^Steph

[John Lewis & Partners @JohnLewisRetail]

@johnineurope321 Hi John, I'm really sorry to hear that you had this experience in our Oxford Street store. If you can DM us with the time and date along with the Partner you spoke to, we can get this fed back. ^Steph https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@_tbond Sorry for the trouble you're having, Tom. If you need any assistance, send us a DM with your address and order number, and I'll be happy to help. Thanks ^Chris https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@JJMootts Our sincere apologies for letting you down regarding the promised call back. Our Customer Service teams are extremely busy at the moment. I see you've also sent us a DM about this. Please check your inbox for further advice on how we can help. Thank you. ^Al

[John Lewis & Partners @JohnLewisRetail]

@IFA_JNorth Hi Jonathan, I'm really sorry to hear you're still waiting on your refund after receiving the wrong item.

So we can look into this for you, could you send us a Direct Message with your order number, full name and address please? ^Paul https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@gemoore83 Hi Georgina, so sorry to hear you've had several issues with the rings. If you bought the latest one from us, please reach out to our Technical Support team on 0330 123 0106 for further advice. ^Karen

[John Lewis & Partners @JohnLewisRetail]

@ferret1979_1 Hello Mark, thank you for bringing this to our attention. I have looked into this and can confirm that this can be used in store. 😊 ^Emaan

[John Lewis & Partners @JohnLewisRetail]

@BennettArron I'll certainly try my best to help you before it gets to that stage! Please send us a DM with your full name, address, order no, as well as details of your complaint, and I'll do my best to assist you further. Many thanks ^Chris https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@katebil Hi there Kate. I'm sorry for any disappointment caused. We value your important feedback, and I'll ensure this is passed to the relevant team to look into. ^Lynda.

[John Lewis & Partners @JohnLewisRetail]

@jacqui_timbrell Very sorry to hear this, Jacqui. If you'd like to discuss your comments further, please send us a DM with more details, including your full name, address and order number, if applicable. Thank you. ^Al https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@sus1e31 Hi Susie, I'm so sorry to be reading this. Are you able to send me a DM with your full name and address with postcode. If you could also include your order number I can then see how best to help. ^Kirstie

[John Lewis & Partners @JohnLewisRetail]

@GunnerMum84 Hi there, I'm sorry to hear this. Are you able to send me a DM with your full name and address with postcode. If you can include your order number as well I can certainly look into this for you. ^Kirstie

[John Lewis & Partners @JohnLewisRetail]

@Thefalsedrop Hi Chris, I can see your original order was cancelled and a new one placed by Kingston Branch. We've also contacted the supplier to double check your installation details and we'll be in touch with you soon. Thank you. ^Tnaya https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@Maenie Hi Maenie, we’re focusing on our Santa’s Tea Parties as they're a more immersive & enchanting way for families to make magical memories. There's a special storytime with Santa & his elves, hot chocolate, festive treats, & special gifts handed out by 🎅. ^Karen

[John Lewis & Partners @JohnLewisRetail]

@robbyefe Hi Bobby, if you DM us with further details, including the order number, full billing name & address, we'll see how best to help. ^Karen https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@AngelaLau21603 Hi Angela. I'm sorry for any inconvenience. Please DM with your full name, address, postcode, order number and any case references you have and I'll be happy to look into this. ^Lynda. https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@nichola_daly Hi there Nichola. I'm sorry if you've not had a response. Our Customer Service team can take a little longer to reply at busier times, and weekends. Can you DM to provide your full billing name, address, postcode and order number please, and the nature of your query. ^Lynda. https://t.co/hXexDhHgQ9