John Thew

Digital marketing - especially CRM - from 25+ years' experience. Also puns, football, gin & genealogy.

[THE CRM Agency @THE_CRMagency]

Bauer Radio challenged us to create a kinetic email promoting their exclusive Tom Cruise interview. We enabled the recipients to light a fuse that would carry them on a nerve-jangling journey through the content to an explosive finale.

What CRM challenge would you set for us?

[John Thew @johnthew]

@THE_CRMagency We really enjoy coming up with campaignable ideas for our clients, then uniting our creative and coding skills to bring them to animated, interactive life. The icing on the cake is each time our clients tells us how well they're working for them!

[John Thew @johnthew]

@VickyAnscombe Am I going mad, or did I just see you on the news talking about two runaway horses covered in blood charging down Fleet Street this morning?

[John Thew @johnthew]

@uyldz__ Hi Umit. I’m using them all on Sunday. Fingers crossed for wins for us and Norwich.

[John Thew @johnthew]

@andiih That would have been a shame Andy.

[John Thew @johnthew]

@matt_r_wood They’ll need photoshop when try to sell it!

[John Thew @johnthew]

@DaveandDaf Great to hear you’re well. I drove my kids past Ty Ivor many years ago, on our way home from a game in Cardiff.

[John Thew @johnthew]

@DaveandDaf You have a very good memory Tomsk.

[John Thew @johnthew]

@virginmedia They checking on the system, told me my area offered gig1, transferred me to whoever and I listened to your lift music for 90 minutes before giving up.

[John Thew @johnthew]

@virginmedia upload very slow in KT10 yesterday and today. What’s the issue and when will it be fixed?

[John Thew @johnthew]

@virginmedia Thank you for the link. What’s the answer to what other messages your automated text understands? And whether Virgin Media wants to sell me GIG1?

[John Thew @johnthew]

@virginmedia Plus, what’s your answer to my question?

[John Thew @johnthew]

@virginmedia What responses does it recognise other than FIXED? Which presumably cancels the appointment.

[John Thew @johnthew]

@virginmedia Not enamoured with your ‘bedside manner’ either.

[John Thew @johnthew]

@virginmedia Foolishly I then asked about GIG1. Only to be put on hold. 90 minutes later, and at least five loops of your lift music, I’m guessing you don’t want to sell me GIG1?!

[John Thew @johnthew]

@virginmedia I FINALLY got someone to send an engineer out. But not till Friday. You’re approaching FOUR MILLION tweets now. Ever counted how many include “sorry”? And have any plans to reduce the %? And therefore how cross your customers are?

[John Thew @johnthew]

@virginmedia

[John Thew @johnthew]

@virginmedia Your call centre confirmed there’s an issue in KT10. When will it be fixed?