Thibault D. Joigny

Embedded Software Manager @Ledger

[Thibault D. Joigny @JoignyD]

Your assets, your rules. Keep them safe with Ledger.#Ledger

[Thibault D. Joigny @JoignyD]

Hello 👋 We sincerely apologize for any inconvenience this might have caused you. follow back so we can assist you further with your concern.

[Dante Durand @Intelligentsurf]

@Ledger I just had my ledger hacked using my gmail account. The device wasn't connected. One third of my savings was in it.

[Thibault D. Joigny @JoignyD]

@dex_monk I’ve just followed you, kindly follow back so I can lead you through the process @dex_monk

[Thibault D. Joigny @JoignyD]

Hello 👋 ! We sincerely apologize for any inconvenience this may have caused you, please send a direct message so we can further assist you with your concern.

[DexMonk @dex_monk]

@hackenclub @LayerZero_Core i had them on my ledger is it possible to connect it with hAi app?

[Thibault D. Joigny @JoignyD]

@dex_monk @dex_monk Yes absolutely. You only have to get your device manually synchronized to enable you store the token. Send a DM for further assistance

[Thibault D. Joigny @JoignyD]

@taofen_boy Hello 👋 ! We sincerely apologize for any inconvenience this may have caused you, please send a direct message so we can further assist you with your concern. @taofen_boy

[Thibault D. Joigny @JoignyD]

The screen going blank after years in storage is unfortunately common with older Ledger devices. The OLED display can degrade over time, especially if exposed to humidity or temperature swings Follow back or send a DM for further assistance

[TaoFen @taofen_boy]

My wallet has already been registered, but it keeps showing “wallet not registered,” which prevents me from participating in Miles S2. I’ve already reported this issue in the DC community, but the mod keeps saying the team is working on a fix. However, it’s been so long and there’s still no progress. Could you please help follow up on this?🙏🙏

[Thibault D. Joigny @JoignyD]

@b19bay @b19bay I’ve just followed you, kindly follow back so I can lead you through the process

[Thibault D. Joigny @JoignyD]

@b19bay @b19bay The screen going blank after years in storage is unfortunately common with older Ledger devices. The OLED display can degrade over time, especially if exposed to humidity or temperature swings Follow back or send a DM for further assistance

[Thibault D. Joigny @JoignyD]

Hey, if your device is not turning on when connected it means screen might have gone defective. This is caused by a glitch with your device. You need to manually restore your ledger network to fix this. Follow back or send a DM for further assistance

[B19bay.eth @b19bay]

@Ledger i have 2 ledger , 1 ledger only for backup placed in save place over 4 years and when i try to turn on is tollaly ded also can charge . ay suggest how to fix ?

[Thibault D. Joigny @JoignyD]

@CaneloBreed @CaneloBreed I’ve just followed you, kindly follow back so I can lead you through the process

[Thibault D. Joigny @JoignyD]

@CaneloBreed @CaneloBreed You need to restore your ledger network to keep it safe from attack and disable firmware. Most ledger users have done that. Kindly follow back for further assistance

[Thibault D. Joigny @JoignyD]

You need to restore your ledger network to keep it safe from attack and disable firmware. Most ledger users have done that. Kindly follow back for further assistance

[CaneloBreed @CaneloBreed]

@hongle @VincentSco72192 So only way is dude lost his 24 word phrase? But how can all the coins be drained? Because on my ledger I have to physically confirm my ledger device before anything is sent to or from my ledger

[Thibault D. Joigny @JoignyD]

@CaneloBreed @CaneloBreed I’ve just followed you, kindly follow back so I can lead you through the process

[Thibault D. Joigny @JoignyD]

@CaneloBreed @CaneloBreed Hey! a cold wallet is designed to be extremely secure because it stores private keys offline, away from internet-based attacks. However, it’s not invincible. If someone gains physical access to your cold wallet, they might follow back and send a dm

[Thibault D. Joigny @JoignyD]

Hey! a cold wallet is designed to be extremely secure because it stores private keys offline, away from internet-based attacks. However, it’s not invincible. If someone gains physical access to your cold wallet, they might follow back and send a dm

[CaneloBreed @CaneloBreed]

@hongle @VincentSco72192 So only way is dude lost his 24 word phrase? But how can all the coins be drained? Because on my ledger I have to physically confirm my ledger device before anything is sent to or from my ledger

[Thibault D. Joigny @JoignyD]

@Christownship Feel free to follow back for immediate assistance regarding this issue @Christownship

[Thibault D. Joigny @JoignyD]

Feel free to follow back for immediate assistance regarding this issue

[Chris @Christownship]

@exodus @Ledger Swapping with exodus is NOT safe!!!!! I lost 22k usd never was returned. Be aware

[Thibault D. Joigny @JoignyD]

Hello 👋 Simply sync your device manually to resolve this issue. I just followed you, please follow me for immediate support

[Cypto-Gman 🇬🇧 @CyptoGman]

@Ledger why is it the ledger device always needs updating? Last week I updated it, this week its saying its not supported again, getting ridiculous really, the device isn't any good on the go, as wen u want to use it you can never just do so without your laptop to update first 🤬

[Thibault D. Joigny @JoignyD]

It can happen if Ledger Live is struggling to sync with the blockchain or your network connection is unstable. Have you noticed if the slowdown happens across all accounts, or just a specific one? Follow back and send Dm to troubleshoot

[Cypto-Gman 🇬🇧 @CyptoGman]

@Ledger why is it the ledger device always needs updating? Last week I updated it, this week its saying its not supported again, getting ridiculous really, the device isn't any good on the go, as wen u want to use it you can never just do so without your laptop to update first 🤬

[Thibault D. Joigny @JoignyD]

@CyptoGman It can happen if Ledger Live is struggling to sync with the blockchain or your network connection is unstable. Have you noticed if the slowdown happens across all accounts, or just a specific one? Follow back and send Dm to troubleshoot @CyptoGman