Jonathan Prout

[Jonathan Prout @JonathanProut]

@British_Airways @British_Airways I am also unclear as to who is keeping the destination hotel (booked via BA) informed; I have emailed them as a courtesy to let them know that I won't be checking in tonight, but I can't tell them any more than that because I don't know myself.

[Jonathan Prout @JonathanProut]

@British_Airways Advice on Twitter appears to be to log in to Manage My Booking to rebook or cancel, but when I do this these options are not available, and I am instead asked to phone the Customer Relations line, which disconnects without being answered.

[Jonathan Prout @JonathanProut]

@British_Airways @British_Airways If I need to rebook flights for tomorrow, then it is getting late in the day to arrange this; similarly, if I need to cancel entirely then I need to let people know, as I have made commitments.

[Jonathan Prout @JonathanProut]

@British_Airways It has now been 10 hours since I first made contact and 8 hours since my flight was due to depart, and the only contact I have had from BA was a DM on Twitter advising me that there would be no replacement flights today. This was nearly 6 hours ago.

[Jonathan Prout @JonathanProut]

@British_Airways @British_Airways I've now been stuck at Heathrow for 4 hours without any response to my calls, emails or DMs; please can someone get in touch so that I can arrange next steps and / or go home!

[Jonathan Prout @JonathanProut]

@British_Airways My flight has been cancelled, please can I contact you for next steps?

[Jonathan Prout @JonathanProut]

@British_Airways @British_Airways I have phoned, emailed, DM-ed; is there a view as to when someone will be able to reply,ie is it 1 hour, 2 hours, etc?

[Jonathan Prout @JonathanProut]

@British_Airways My flight has been cancelled, please can I contact you for next steps?

[Jonathan Prout @JonathanProut]

@British_Airways @British_Airways I have phoned, emailed, DM-ed; is there a view as to when someone will be able to reply,ie is it 1 hour, 2 hours, etc?