Jonathan Telfer

NHS Digital interoperability architect, climber, runs a bit

[Jonathan Telfer @jonathantelfer]

@lufthansa why, after months of calls to customer service and emailing your silent customer relations team, have you still not refunded my seat reservation fees from a flight that you cancelled?

[Jonathan Telfer @jonathantelfer]

@northernassist 7:20 Chester to Leeds train that was cancelled at Frodsham bc of the Warrington power failure

[Jonathan Telfer @jonathantelfer]

@northernassist are you really asking every passenger on your cancelled train at Frodsham to get a taxi back to Chester while you run the train back there empty? How many taxis do you think there are going to be here?

[Jonathan Telfer @jonathantelfer]

@WorkFlowy "Trash feature...We are going to build this feature very soon".

You said, in 2017 (https://t.co/1RXfgMrNKU)

Just had to dig around in my Dropbox backup .txt files to find an accidentally deleted node. Is Workflowy Trash the Half-Life 3 of productivity tools?

[Jonathan Telfer @jonathantelfer]

No, suppliers. Coronavirus is not a reason to decide to start spamming to remind me that you exist and that you're still delivering the very best service to your clients.

Especially if I already unsubscribed from your mailing lists.

[Jonathan Telfer @jonathantelfer]

@MattStibbs @jlandpartners In stark contrast to my @santanderuk large transaction alert SMS messages. They regularly arrive two or three days after the potentially suspicious transactions they’re supposed to alert me to have happened.

[Jonathan Telfer @jonathantelfer]

@MattStibbs @NHSX Couldn't agree more. We'll never ever address technical debt and outdated, archaic integrations if we have to find programmes willing to pay for it.

[Jonathan Telfer @jonathantelfer]

@MattHancock So we can focus on our priorities. Being a tiny, isolationist island of nobodies collectively reminiscing about how England ruled the waves.

Wonderful 🙄

[Jonathan Telfer @jonathantelfer]

@MattStibbs @edent @rs_fullerton Tried using it to pick my daughter up from Leeds fest this year. Our phones put the same three words over a kilometer apart.

That's not the kind of stress you need at 1am.

Good idea but the differences in phones and the reliability of their GPS handling needs to be considered.

[Jonathan Telfer @jonathantelfer]

@RKavanagh Might have been an idea not to use an icon which is normally a menu for that

[Jonathan Telfer @jonathantelfer]

@flight1software when you tell customers you've had a #databreach you're supposed to tell them what kind of data has been exposed, not just what you don't hold 🙄

@ICOnews guidance on reporting breaches to customers is here: https://t.co/DsLJL7k7zB

[Jonathan Telfer @jonathantelfer]

"We need to...", "We have to...", "paperless", "no fax". Just like last year #Expo19NHS is vision-rich, but the #NHS is implementation-poor. Are we commissioning the right work to actually make it happen @NHSX?

[Jonathan Telfer @jonathantelfer]

@kilted_medic @blu3id Ah yes. A system obviously from back in the days when the names of things had to fit into 8 characters. Around 1995 or so.

If you want suppliers to change vote with your budget.

[Jonathan Telfer @jonathantelfer]

@Tesco Oh thats enormously helpful. I'll tell the person I serve the misshapen lump to that it's OK, somebody else got the rest of theirs. Why didn't I think of that.

[Jonathan Telfer @jonathantelfer]

@Tesco I've seen better quality control, but the way that little scrap was hidden under the label was nicely done 🙄

[Jonathan Telfer @jonathantelfer]

@joelanman @edent The Wembley Park one should be facing right in that case

[Jonathan Telfer @jonathantelfer]

Fascinating responses to the question "do you have open APIs" from suppliers at the #healthpluscare show.

Ranging from "what's an API?" and "we have an open one but we'll have to ask someone if you can see it" to "here's the public web page with signup details and graphql specs"

[Jonathan Telfer @jonathantelfer]

@neilhimself just finished watching Good Omens. What a spectacular adaptation of something I've incredibly fond memories of reading. Thank you.