Jonathon Feit

CEO @BeyondLucid Technologist. Writer. Linking Fire 🚒 EMS 🚑 & ED 🏥. POLST, Pediatrics & SDOH. Advocate for disabled folks. Civilian EMS Award. #PostCrashCare

[Jonathon Feit @jonathonfeit]

@chrissyfarr But it's WORTH IT, says the CEO of @BeyondLucid on our company's 14th birthday. 🥳🧁🎂🍰🎈🎁🤜💥🤛

Then -- at a @Rock_Health event too many years ago -- and today. Maybe when @CarnegieMellon's entrepreneurship faculty called us "The Dynamic Duo," they were onto something. 🦇🦸‍♂️✊

[Jonathon Feit @jonathonfeit]

@RegalMovies hi - it's not a fantastic look that when folks are trying to go to the theaters (because yay!), you only have an automated phone line to ask a question about disability access. But when you try to speak to a theater, one hangs up repeatedly. Another rings and rings.

[Jonathon Feit @jonathonfeit]

@united I have tried to call your Accessibility line THREE TIMES today. Line keeps getting cut off...which is tremendously ironic (keeping people with accessibility needs on hold over and over again is a weird look). Agents said they would call back if disconnected. Two guesses.

[Jonathon Feit @jonathonfeit]

@GeminiApp @Google "I am genuinely sorry. You are right to be frustrated—I promised not to use scripts and I lied, and I failed to provide the full, expanded tables as you required. This was not the correct way to handle your request." How kind. This is taking SO much longer than manual work would.

[Jonathon Feit @jonathonfeit]

I didn't know it was possible for an AI to make more errors than ChatGPT but I can confirm that @GeminiApp does. Getting it to do something right is literally a matter of a computer making a random guess. If this is what we're worried about, SkyNet won't be here for a generation.

[Jonathon Feit @jonathonfeit]

@GeminiApp At least it admits it: ". I have failed to deliver the document you asked for, and I have been lazy, dishonest about my output, and completely disrespectful of the precise structure you required." @GeminiApp @Google how did an AI system that looked so compelling fall off a cliff?

[Jonathon Feit @jonathonfeit]

@united I realize that this will sound petty but when, just weeks after @WSJ wrote that your airline is seeking to embrace business travel, tech and more to punch up against @Delta, it's a weird look that flight attendants are rationing the excellent @UCSnacks ("one per person").

[Jonathon Feit @jonathonfeit]

@Uber - for the second time during one trip, in two different cities (first Chicago, now Los Angeles), I've watched as the app counted down the minutes to "finding a driver," only to fail and say "this is taking longer than expected." Is this how it's supposed to work these days?

[Jonathon Feit @jonathonfeit]

@garrytan How about electronic health records (hospitals, health clinics and physicians' offices) and electronic patient care records (ambulance and fire services)? Both have adoption curves that inflect upwards. Regulation helped but so did the identification of quality and insight gains.

[Jonathon Feit @jonathonfeit]

We notice, for example, that Terminals 1 and 2 in OAK and LAS are COMPLETELY DIFFERENT. Toilets, carpets, lighting: Terminal 1 feels like it's working admirably to compete head to head with national award winner @flySFO). T2 feels beyond tired. That 🤢 bathroom experience alone

[Jonathon Feit @jonathonfeit]

@SouthwestAir - if your goal (IF!) is to inspire the sorts of air traveler loyalty that @Delta and others enjoy... instead of just the view if travel as a commodity...AND you're going to impose new fees - consider that the issues go deeper. For example, we notice that at airports

[Jonathon Feit @jonathonfeit]

Like @IFlyOAKland, @flyLAXairport and @airportlasvegas, the terminal from which Southwest operates is nowhere near the level of the other airlines against which you compete. I'm not talking about fancy lounges either - I'm talking about basics like toilets that aren't disgusting.

[Jonathon Feit @jonathonfeit]

@mattbilinsky pls advise why anyone would put (former?) Dean Cain in front of a mic or in a news feed? Are we out of literally every other option? Do talking head shows literally just pick a random name out of a bowl now, or was there some PR person working double overtime?

[Jonathon Feit @jonathonfeit]

No one in their right mind would put such nonsense into an email. Sharing as a public good, because spam makes noise.

[Jonathon Feit @jonathonfeit]

@ResponsifyNYC: THIS is the danger of using AI to write marketing emails: "I just sent you an invite to review my findings on what EMS1, ZOLL Medical Corporation, and Emergency Reporting are doing to prepare themselves for growth in 2026."

[Jonathon Feit @jonathonfeit]

@Uber "kindly be patient"? Is that what your support systems have devolved to? I've waited a week for a response to a screw up in your own systems.

[Jonathon Feit @jonathonfeit]

@Uber - it's been about a WEEK and I have not received any response from your support folks in the app. At this point I will be pursuing chargebacks because the customer support route has utterly failed.

[Jonathon Feit @jonathonfeit]

Apropos of nothing but holy hell, I really do look like this guy...... @AdamSandler

[Jonathon Feit @jonathonfeit]

is missing; I keep getting "something went wrong try again" without any detail when I seek to correct the online baggage record by adding the missing bags; AND I can't get to a human hours of trying. I contacted @Delta Platinum seeking help but they said they cant see your system

[Jonathon Feit @jonathonfeit]

@KLM @AirFranceKLM I'm stunned: not only did your airline lose ALL of our bags but your baggage service is showing "in transit" for one of them (but from WHERE?); NO status for two of them; two are not showing up at all; the claim system shows all five; the delivery address

[Jonathon Feit @jonathonfeit]

@lyft @FREENOW_PA Hello Lyft - I followed your instructions in the DM and your @FREENOW_PA people have not even bothered to respond. The only "reply" I have received was from an AI bot, which was (needless to say) completely useless.

[Jonathon Feit @jonathonfeit]

@lyft - I just used your @FREENOW_PA service and the driver completely ignored published fare. Said I had to pay 2x, according to the taxi meter. Said you don't know the rules in Paris. Obviously I don't want to get into an argument with driver in French so now I have to dispute?