Jonathan

[Jonathan @JonM01]

@O2 @Ofcom

Has this changed now then?

#poorcustomerservice

[Jonathan @JonM01]

@John34968211 @O2 @o2 i thought you didn’t respond to issues on here?

[Jonathan @JonM01]

@o2

I thought you couldn’t respond on here????

[Jonathan @JonM01]

@O2 @Ofcom

Just been hung up by your complaints team because they couldn’t answer why your escalations team hadn’t called when they were supposed to.

Abysmal customer service.

#poorcustomerservice

[Jonathan @JonM01]

@edfenergy Have just messaged

[Jonathan @JonM01]

@edfenergy @ofgem

Your customer service is atrocious!

Been dealing with mums account for the past 3 years since dad died.

Now all of a sudden can’t find me.

When questioned why, they hang up! Unhelpful!

No wonder if your staff get abuse. They deserve it.

[Jonathan @JonM01]

@O2 @Ofcom @o2

Why have you started responding to other customers when you stated you don’t deal with issues on here any more???

[Jonathan @JonM01]

@bt_uk @CommsOmbudsman @Ofcom @WeAreOpenreach

Don’t want staff talked to badly?

Then I suggest they should stop being obstructive, entitled, listen to the customer, stop being avoidant. Arguing with the customer telling them the fault it fixed when it isn’t… the list goes on!

[Jonathan @JonM01]

@bt_uk @CommsOmbudsman @Ofcom @WeAreOpenreach

No one at BT knows what went wrong and what is happening.
Promised call backs never materialised.

It’s farcical!

Awful customer service. Pathetic training of staff.

You leave vulnerable people in a precarious position .

[Jonathan @JonM01]

@bt_uk @CommsOmbudsman @Ofcom @WeAreOpenreach

Mum, 85, disabled. Priority fault / Welfare case

Logged yesterday 1100. Fix today 1400

Called BT 1100 today. Yes, with Openreach

Checked at 1500. Nothing done

On phone with BT now might be looked at tomorrow!

NO DUTY OF CARE!!!

[Jonathan @JonM01]

@bt_uk And how do I do that?

[Jonathan @JonM01]

@bt_uk

Absolutely flabbergasted at the arrogance and condescension from BT’s Executive Relations.

Awful ignorant backtracking, ill informed pedant.

Wasted 2 hours yesterday on BT poor customer service.

ER tried to make it my fault.

Calls recorded

[Jonathan @JonM01]

@bt_uk @Ofcom @WeAreOpenreach

Fed up of BT CSR’s acting like they are doing you a favour because you are complaining about a mistake BT made.

Welfare case raised 26/6, fix today at 2. But actually wasn’t raised until 3 today.

Want to know why. CSR acting like my fault

[Jonathan @JonM01]

@HMRCcustomers No, it will most definitely involve accessing records.

Currently back on hold, 45 minutes and counting

[Jonathan @JonM01]

@HMRCcustomers @HMRCgovuk

Your Customer service is despicable.

Keep an 83 year old on hold for 45 minutes and then hang up when you can't answer the question.
Glad I recorded the call.

Absolutely pathetic.

You are a disgrace.

#PoorService

[Jonathan @JonM01]

@O2 @Ofcom What system limitations?

@NatWest_Help can do it, why can't you?

[Jonathan @JonM01]

@NatWest_Help Thank you for following up.

Yes it was resolved eventually.

[Jonathan @JonM01]

@NatWest_Help @NatWestGroup
Absolutely awful customer service. 5 minutes listening to automated spiel before even getting the chance to join the queue to talk to someone.

Been waiting 20 minutes.

Company made over £4 BILLION in post tax profit.

Put the customer FIRST

[Jonathan @JonM01]

@Ofcom Whats the point?

You say you can't investigate individual cases!

If you want evidence on how appalling @O2 customer service is, try using their service.

You are a regulator with no powers and zero interest in the consumer.

[Jonathan @JonM01]

@O2 @Ofcom

Your customer service is laughable.

Your escalations team was supposed to call at 0930 to discuss an issue that has been outstanding for nearly 3 months.

Guess what, no call.

This has happened repeatedly!

You made MILLIONS in profit.

Hire some decent staff

[Jonathan @JonM01]

@Apple Please, please, for the love of God please, in Podcasts let me listen to a whole podcast in sequence without having go through and add episodes via Play Next.

It isn’t hard.

I don’t want you choosing what I listen to!

#stupiddecisions #poorchoice