Jonny Chard

[Jonny Chard @JonnyC07]

@British_Airways So I have to wait 8 weeks to go to CEDR, then wait who knows how long for that process, whilst out of pocket due to BA’s error? Rather than having CR reps who can read and properly deal with customers. As a loyal flyer for many years, @British_Airways have lost me for good.

[Jonny Chard @JonnyC07]

First tweet in years but I’m at the end of my tether.

@British_Airways - your customer service = incompetent + disgraceful.

I’m out of pocket because of BA cancelling/rebooking a leg of my journey and FOUR separate BA reps have now blatantly ignored the issue.

Sort. it. out.

[Jonny Chard @JonnyC07]

@British_Airways David, I’ve responded to all of their emails four times now and I am getting the same generic response. Please tell me how replying to them a fifth time will improve their level of competence. Or, direct me to a team that will actually help resolve my issue and my refund.

[Jonny Chard @JonnyC07]

@British_Airways How are you unable to assist? How am I meant to get anywhere if Customer Relations are blatantly ignoring the issue and I’m not going anywhere? How is replying to them a FIFTH time going to get me a different response? I’ve asked for escalation to a manager FOUR times already!

[Jonny Chard @JonnyC07]

@British_Airways I have replied to them FOUR times, I have explained the situation over and over again @British_Airways - I have attached all of their generic responses completely missing the point. I genuinely don’t know what else to do - nothing is getting through to them.

[Jonny Chard @JonnyC07]

First tweet in years but I’m at the end of my tether.

@British_Airways - your customer service = incompetent + disgraceful.

I’m out of pocket because of BA cancelling/rebooking a leg of my journey and FOUR separate BA reps have now blatantly ignored the issue.

Sort. it. out.

[Jonny Chard @JonnyC07]

@UK_CAA @AirlineDispute @cdrluk

[Jonny Chard @JonnyC07]

@UK_CAA @AirlineDispute

[Jonny Chard @JonnyC07]

@DavidHarewood I actually wrote my dissertation on this very topic, so will certainly be watching! Would love to send you a copy if you don't mind following, to allow a DM 👍

[Jonny Chard @JonnyC07]

@kxtele @kxtele my first tweet in two and a half years, be honoured

[Jonny Chard @JonnyC07]

@kxtele The hobbit

[Jonny Chard @JonnyC07]

@kxtele I disapprove

[Jonny Chard @JonnyC07]

@kxtele They would be so incredibly proud, Kate ❤️

[England Cricket @englandcricket]

The moment @jimmy9 became the most profilic quick bowler in Test history!

Scorecard/Videos: https://t.co/oC6HGlm9nh

#EngvInd #ThankYouChef

[England Cricket @englandcricket]

WHAT A WAY TO WIN IT!!! 🙌

Scorecard/Videos: https://t.co/U0jNZHvTXp

#EngvInd #ThankYouChef

[Jonny Chard @JonnyC07]

@ReeceParka Oh my days used to love that game

[England Cricket @englandcricket]

The moment Alastair Cook reached his 33rd Test century in his last innings! 🙌

Scorecard/Videos: https://t.co/6erwzLEIKR

#ThankYouChef 👨‍🍳 #EngvInd

[Lord's Cricket Ground @HomeOfCricket]

A 💯 in your final Test innings.

Take a bow, Alastair Cook.

#ThankYouChef

[England Cricket @englandcricket]

A CENTURY IN HIS FINAL INNINGS!! 💯

Scorecard/Videos: https://t.co/g331syJAaj

#ThankYouChef #EngvInd