Third call got it fixed as a one-time courtesy. Still a strange policy to not refund services not consumed and odd ticketing workflow that doesn't show baggage purchased. Thank you, Bernie for your assistance. @WestJet
@WestJet need your A grade CX folks on this - a neuro-divgnt fam mbr paid extra for baggage - tickt didn't reflect they did - paid again thru WJ app. "Not your policy to refund?" Plse tell me this is an error. #customerexperience#inclusion#fairpractice#dobetter
WS Flt 1590 had late boarding and now has to return to the gate due to incomplete paperwork? What in the actual, @WestJet ??? #swoop#yyc#customerfail You were better than this not long ago. What happened?
Hey there @WestJet - here's a heads up on weather @YYJ Monday. Lots of time to be ready, unlike the last 3 times I had places to be and we couldnt leave on time.
@TSN_Sports So sad to hear this. @jenniferhedger and Dutch were one of the best sportdesk duos in the biz. RIP, and I bet he is already shaking it up in the next world.
@crd_bc Maybe tomorrow I get my collection service? (promised 3rd day in a row). Haven't picked up my side of street since 2023. @saanich would do this better.
@crd_bc I called Friday, Monday, today with my address on status of missed pickups. No collections since December! No updates on a pickup estimate. Which CRD office is accountable for this utter #servicefail ? @saanich
@crd_bc I called Friday and was told the weekend or Monday. Called today and got a possibly? end of day. There's still 50 minutes of hope I get December's recycling collected.