Jonty Pearce

Founder of Call Centre Helper, the UK's most popular contact centre magazine. @callcentrehelp

[Jonty Pearce @JontyPearce]

I would like to have Live Chat as my channel of choice, but often find that it has too long a wait time. https://t.co/dFyvLXbO1v

[Jonty Pearce @JontyPearce]

Interesting insights from Jonathan Kershaw and @TimKimber1 of Vonage about how AI is transforming their development plans. Vonage are running a trial deployment where #ai is being used to create automatic summaries in the CRM system based on the words spo…https://t.co/95WrdF8K2m

[Jonty Pearce @JontyPearce]

Thrilled to watch @stuart_dorman of Sabio talking about generative AI #worldtourlondon https://t.co/TtAk7BVNp6

[Jonty Pearce @JontyPearce]

Fascinating keynote from @brendabown of Salesforce talking about how ServiceGPT is changing customer service. #worldtourlondon https://t.co/jJYbRZXxcP

[Jonty Pearce @JontyPearce]

Nice to meet with Hami Neisari at Aircall Nice to hear about the expansion of the company https://t.co/DcrP7XZqW1

[Jonty Pearce @JontyPearce]

Frist meet of the day with the Odigo team with Rob Wiles Sinjon Price and Xander Freeman @salesforce #worldtourlondon https://t.co/vzE1dWG2On

[Jonty Pearce @JontyPearce]

Off to the Salesforce World Tour London. Highlights are going to be a presentation from @stuart_dorman of Sabio and meeting with @TimKimber1 of Vonage #cx #salesforceworldtour https://t.co/Jmc4rlHSge

[Jonty Pearce @JontyPearce]

Great insight from Alex Mead about ChatGPT https://t.co/QWcchyc6rZ

[Jonty Pearce @JontyPearce]

Is anybody going to Salesforce World Tour in London next week (29 June 2023)?
I will be wandering around with Xander Freeman of Call Centre Helper Magazine #salesforce

[Jonty Pearce @JontyPearce]

Looks like the economy is picking up and the Contact Centre market is ripe for acquisitions. The Latest news is that Cyara Acquires Voice of the Customer (VoC) Company CentraCX https://t.co/aPl3yR5fAR

[Jonty Pearce @JontyPearce]

NICE Interactions 2023 is always a good event. I have attended a number of these NICE events over the years. https://t.co/m1lM77H4l5

[Jonty Pearce @JontyPearce]

Alvaria have announced an expanded partnership with Avaya https://t.co/AqyiQUeWE1

[Jonty Pearce @JontyPearce]

This webinar will share more WFM secrets. https://t.co/pTd6H5M5f3

[Jonty Pearce @JontyPearce]

Great article by @AlexJamesMead https://t.co/8eb0uzSyXu

[Jonty Pearce @JontyPearce]

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[Jonty Pearce @JontyPearce]

Great article https://t.co/oQiLrt0iqe

[Jonty Pearce @JontyPearce]

Does anyone have any information on the relative market share of the WFM vendors? USA, UK or Globally.

[Jonty Pearce @JontyPearce]

The winner of the Workforce Planning Professional of the Year is Brandon Emms of Greenshield #SWPP https://t.co/Zj4UE5Mzys

[Jonty Pearce @JontyPearce]

I am really excited to be in a live session with @DecisionsTech looking at how to use Metrics to Tell an Efficiency Story. #SWPP https://t.co/OnyqUOsYF9

[Jonty Pearce @JontyPearce]

Great presentation from @justinmrobbins at the SWPP conference on going from stuck to unstoppable https://t.co/FuKTpQlFbo