Jon Webber

PE and SwimmingTeacher | BSc Sport Science | World Rugby Level 3 Coach

[Jon Webber @jonwebber88]

@vueling Yet again another response that does not resolve the matter. Why can’t this company help people that need it. If the links worked I wouldn’t be posting this. Such a poor service and even worse experience.

[Jon Webber @jonwebber88]

@vueling yet again I have been unsuccessful in trying to contact your group bookings team. Why is it impossible to speak to someone. This is disgraceful service. Anyone else out there having the same problems?

[Jon Webber @jonwebber88]

@vueling Same again with inadequate response. This is ridiculous that Vueling cannot deal with this. What a joke.

[Jon Webber @jonwebber88]

@vueling Couldn’t even answer my request to speak to a human and once again gave me an option that doesn’t work

[Jon Webber @jonwebber88]

@vueling This is the same response you always give and is not helpful. No Vueling groups numbers dial, no chat service answers your questions, no email support. Why can’t this be addressed???

[Jon Webber @jonwebber88]

@vueling why do your group booking numbers not work? Why can I not speak to someone when trying on the AI chat bot. Is anyone else experiencing these same problems? Can anyone help!

[Jon Webber @jonwebber88]

@vueling we are a school travelling as a group booking in Oct 26 for a sports tour but you have moved the flights meaning we now miss parts. Tried contacting by phone and AI chat bot. Calls are not connecting and AI chat bot is saying errors occur. How do I contact groups?

[Jon Webber @jonwebber88]

@chillisauce can someone call me back. I have tried for several weeks and left messages but still not had anyone ring me back. Would be great to hear from chillisauce...

[Jon Webber @jonwebber88]

@kiwicom247 why is it when you DM and try to sort out your refund that you get told to be patient and the matter is being looked into. Isn’t waiting 6 months for the refund patient enough? Promised a refund in June and it’s now September. Has anyone received a refund yet?

[Jon Webber @jonwebber88]

@kiwicom247 still had no response or follow from kiwi about my refund that is now into 6 months and counting, even though the airline has stated they can refund immediate. Why is no one capable of trying to provide some of relevant info! Beyond a joke...can someone help?

[Jon Webber @jonwebber88]

@kiwicom247 Once again another generic response that doesn’t outline anything. You have been looking into this for 6months now and nothing has happened, why? Funny when I contacted the airline they said they can provide an instant refund and yet kiwi cannot seem to process this.

[Jon Webber @jonwebber88]

@kiwicom247 6-months and no refund made, 3-months was the timeframe given. You can’t get a formal and proper response from anyone. Even better, the airline who cancelled the flights said they can process the refund but kiwi are not capable of sorting it out. What is going on?

[Jon Webber @jonwebber88]

@pe_lawson @PETeachersClass @TeachMeetPE Look really good. Please could you send a copy? [email protected]

[Jon Webber @jonwebber88]

#NewProfilePic

[Jon Webber @jonwebber88]

Thank you #APPEC17 for a great weekend.