Joseph Masilo

Senior Programme Manager | Certified SAFe Practitioner | Certified SAFe Release Train Engineer (RTE)

[Joseph Masilo @joseph_masilo]

@CityPowerJhb CPWEB5004757 Please help, call logged for meter issues. Meter has units but circuit image is open. This has happened before, all i need is a reset code to punch on the keypad to resolve. Please help urgently!!

[Joseph Masilo @joseph_masilo]

@CityPowerJhb @KgothatsoM8 Your tweet says fully restored and subsequent to that you say partially restored. You guys are just retards.

[Joseph Masilo @joseph_masilo]

@CityPowerJhb Im now convinced you guys are high. What full restoration are you referring to? Mxm 😡😡😡

[Joseph Masilo @joseph_masilo]

@CityPowerJhb Dear Customer, your issue Ref: CPWEB4864682 has been resolved. So why are calls closed while the issue is not resolved? 😡😡

[Joseph Masilo @joseph_masilo]

@CityPowerJhb @CityPowerJhb is there any capable person that can tell what the hell is going on. We going for 12 Hours with no power. No ETR nor do we know if anyone of your technicians are investigating or even on site. Just silence 😡😡😡😡😡😡

[Joseph Masilo @joseph_masilo]

@CityPowerJhb Power has been off since early hours of this morning. Has the technicians even made it to the site? This is just ridiculous we cant just have one week with no power drama 😡😡😡

[Joseph Masilo @joseph_masilo]

@CityPowerJhb So why are our logged calls CPWEB4834619 linked with Bothill which has been resolved. Please advise ETA?

[Joseph Masilo @joseph_masilo]

@CityPowerJhb Nothing restored. Strubensvalley is still out.

[Joseph Masilo @joseph_masilo]

@CityPowerJhb Since midnight we have not had power. Surely it can’t take you that long for your investigations??😡😡

[Joseph Masilo @joseph_masilo]

@CityPowerJhb Whats the update for Strubensvalley? Why close logged tickets while the outage has not been resolved? Ref CPWEB4807179

[Joseph Masilo @joseph_masilo]

@CityPowerJhb Strubensvalley is still off. What is the ETA?

[Joseph Masilo @joseph_masilo]

@CityPowerJhb All good and well that you are aware. ETA please 🙏🏾

[Joseph Masilo @joseph_masilo]

@ewnupdates OH WOW, and where is Luthuli House situated? 🤷🏾‍♂️ What a JOKE!

[Joseph Masilo @joseph_masilo]

@CityPowerJhb It was too good to be true for 18h00 power restorations. We are now 48hrs and counting without power. Does anyone know what the hell is going on?????😡😡😡😡😡

[Joseph Masilo @joseph_masilo]

@CityPowerJhb We are officially 24 hours without power and still nothing concrete is communicated 🤷🏾‍♂️

[Joseph Masilo @joseph_masilo]

@CityPowerJhb 13 Hours later you are still aware while calls logged where assigned to Bheki at 16h30 yesterday afternoon. You clearly have no clue what is going on. 😡😡😡😡

[Joseph Masilo @joseph_masilo]

@CityPowerJhb 12 hours later you are still aware of the outage. Total disregard of service delivery 😡😡.

[Joseph Masilo @joseph_masilo]

@Chief_Jobe @CityPowerJhb @CityofJoburgZA @Eskom_SA Insanity 😡😡😡😡. No ETA, no progress just silence and apologies not meant when they are in warm space while we freeze.

[Joseph Masilo @joseph_masilo]

@Chief_Jobe @CityPowerJhb @CityofJoburgZA @Eskom_SA @CityPowerJhb Ridiculous if you ask me