@Airbnb@AirbnbHelp@bchesky WTF is going on with Airbnb?!! Seriously it's been over 5 days with f'ing resolution, Mike, Sean, Val, and Bre has worked on the case and promised to provide a resolution on Monday but I did not get any sort of update. Kindly asked for an update but
with no update. No update, no refund, no nothing. How does Airbnb expect customers to continue to use their platform and trust that their business respects and puts customers first?
I've lost all hope and trust with @Airbnb@AirbnbHelp@brianchesky, I have been a loyal customer since 2007. The Airbnb I stayed at in Toronto was misrepresented and falsely advertised. It was nothing like how it was advertised, there was no HEATER like how it mentioned in the
I called Airbnb for help and experienced the most horrific customer service experience. Val and Sean did nothing to help and outright REJECTED my request for a refund. They totally ignored the seriousness of having NO HEATER and also told me, "You can go make the bed".