Josh Fieldman

Vice President of Biz Dev at Medicom Health, passionate about the intersection betwen CX and heathcare. Dad. Harley Davidson enthusiast.

[Josh Fieldman @Josh_Fieldman]

@XcelEnergyNM you really suck! 10 min storm. Power out, again! Multiple times every summer. What’s wrong with your product?
And 13 hours est. to turn back on? Worse than the cable company!

[Josh Fieldman @Josh_Fieldman]

@Xfinity @XfinitySupport Ok @XfinitySupport I subscribed to your service and can’t get it set up properly. I’ve tried to contact you but all roads lead to the worst chatbot experience ever.
Can someone call me?

[Josh Fieldman @Josh_Fieldman]

I finally found a company with worse customer service than the airlines, congrats @CenturyLink !!!
Need service, 6.5 mins of entering my number and pushing 1 and 2, finally transfer to agent, then 6.5 min hold.
@Xfinity I’m ready to switch!

[Josh Fieldman @Josh_Fieldman]

To add insult to injury, @CenturyLink said they’d send a tech today between 8am-5pm. Not only is that not convenient, they didn’t show or call!

Calling @Xfinity now!

[Josh Fieldman @Josh_Fieldman]

@xcelenergy 30 hours and still not a peep. No email update. No communication whatsoever. Thinking the next time you send me a bill I’ll ghost you back.
WTF?

[Josh Fieldman @Josh_Fieldman]

Dear @xcelenergy ,

I’ve been without power for about 12 hours without a single email update from you and your website doesn’t give any info either.

I get that we had a bad storm last night but how about some info on when we might have power again?

#poorCX

[Josh Fieldman @Josh_Fieldman]

@xcelenergy 14 hours and not a word from you……..

[Josh Fieldman @Josh_Fieldman]

Wanted to @Uber home from bar tonight from DT Mpls. Should be easy, right? First said $18 but wouldn’t connect with a driver. 20 mins later finally connected at almost $50. What used to be an awesome, innovative and disruptive service now sucks!

[Josh Fieldman @Josh_Fieldman]

@WalserAutoGroup horrible CX! Called weeks ago, service advisor never called back. Called this morning. No call back. Called @RosevilleJeep and they don’t even have service on weekends. WTF is wrong with @Jeep service? Also, @Uconnect is horrible!
I’ll never buy a Jeep again!

[Josh Fieldman @Josh_Fieldman]

Somehow @Delta thinks I’d rather sit in a Comfort middle seat than the exit row aisle that I had selected. Now my seat is blocked so I can’t get it back. 1:34 wait to speak with an agent. Great #CX today 😪

[Josh Fieldman @Josh_Fieldman]

Lord knows how many times I’ve railed @Delta for crappy #CX. Today I had amazing service from Dawn, a supervisor in Dallas. I needed to give her public kudos. Delta, Dawn is an A player! Thank you Dawn!!!

[Josh Fieldman @Josh_Fieldman]

House issue. Called @AHS_Warranty and as usually, crappy #CX. Called @Travelers via @GEICO and as usual, amazing #CX!!! When policies renew I know which companies will get my $$$ and which one will not.

[Josh Fieldman @Josh_Fieldman]

Called @airfrance about a current reservation. Message says wait time longer than 45 minutes “therefore we will disconnect you” and they hung up on me. WTF is wrong with the airlines and their worse than normal #CX ??!!!

[Josh Fieldman @Josh_Fieldman]

Need to speak with a rep at @Delta. It says wait time is 45 minutes! Now that’s exceptional #CX !!!
I’m sure you can do better.

[Josh Fieldman @Josh_Fieldman]

@MisterCarWash Thank you. Josh Fieldman [email protected]. If they don’t plan to add the prewash again maybe you can just upgrade me to your top unlimited wash for the same price I’m paying now. It least I’d feel like I’m getting a better value like I did when I first joined years ago

[Josh Fieldman @Josh_Fieldman]

I’ve been a @MisterCarWash customer for years. They used to use a brush with soapy water on front and back. Then moved the just a spray. Now they stopped that too. Cloth drying roller only works 1/2 the time. Called, on hold 11 mins, hung up. Really poor #CX. You can do better!

[Josh Fieldman @Josh_Fieldman]

@MisterCarWash Can you have the people at your Plymouth, MN location start using the brush with soapy water again? They literally just wave you in and that’s it.

[Josh Fieldman @Josh_Fieldman]

Ordered a pair of @LEVIS that were too big. They partner with @happyreturnsco. I had never heard of that but was super easy! Maybe easier than my fav AMZN 😳. Great #CX!!!

[Josh Fieldman @Josh_Fieldman]

Update: 5 calls to @AHS_Warranty over 16 hours and still don’t have a contractor assigned to fix my furnace. Been told 5x “dispatch” is expediting. Clearly not! I’ve asked 4x for a supervisor. Nope.
Perhaps the @bbb_us can help me

[Josh Fieldman @Josh_Fieldman]

-2 degrees in MN and my furnace isn’t working. I’ve contacted @AHS_Warranty 4 times and they’ve told me 4 times they will expedite service. 4 phone calls and about 2 hours of my life later they still don’t have a contractor scheduled. Horrible #CX. Unhappy customer!!!!!

[Josh Fieldman @Josh_Fieldman]

Also reached out to @AHS_Warranty on FB and this was their canned response. OMG! Can their #CX be any worse??!!!
Let this be a lesson in how NOT to treat customers!