Top Tweets for #poorCX
Oh @virginmedia you strike again… #PoorCX ~ not only are all my services down STILL, but you have zero support… how are customers expected to deal with you without phone and internet, call centre and app is pointless. Then you endlessly text me it’s resolved when it’s not!!
@ctvottawa @scotiabank I have been trying contact bank through email and calls but still no luck; am a Canadian living overseas and my debit card expired, please can you help as I can’t access my online banking. #poorCX
@AmericanAir pls ensure you give correct info for call agents WRT unaccompanied minors. Spent 40mins waiting for UK call centre & told we can walk 13yo to the gate at LHR. 2nd agent & US centre confirmed. At check-in 2day & told incorrect, causing unnecessary anxiety. #poorCX
Dear @LDNLutonAirport please please fix the Wifi in the terminal, it’s not even peak season and it’s appalling 😠.. I’m trying to run a business here, and plan on using LTN a lot going fwd. @easyJet @wizzair @HarrodsAviation @Ryanair #poorCX
Sad that in todays digital age, the ,@mcdonaldsindia outlet in ghansoli ,is still suffering from internet issues and unable to process any online payments except in cash. #fishy #suspicious #poorcx .
Going to @BurgerKing now!
@HeathrowAirport I thought @HeathrowAirport were better than all of the other airport operators. Clearly not #poorcx #poorservice
@SamsungAU 30 Days from ordering and counting. #samsungwhereismyfridge ?
What's the point of upgrading your Logistics? To miss delivery dates thrice? #deliveryfailed #poorcx #cxfails
#PoorCX: The #DigitalCustomer’s journey has multiple #touchpoints winding through different departments. Since data silos offer incomplete views of related data, the quality of #CustomerExperience is greatly reduced.🧍🏻♂️🧍🏿♀️ 3/4
6 in 10 consumers have switched brands after one poor customer experience @Verint https://t.co/RbYcIYmkp8 #PR #CX #BrandLoyalty #PoorCX
Consumers want in-the-moment responses and effortless resolution when engaging with brands—and the success or failure of these experiences can determine whether customers stay or defect to another brand. @Verint https://t.co/SpiBMyB7sB #PR #CX #BrandLoyalty #PoorCX
6 in 10 consumers have switched brands after one poor customer experience @Verint https://t.co/XkDVDJCg79 #PR #CX #BrandLoyalty #PoorCX
DO NOT USE #UBEREATS. They never refund you for orders that are messed up, incorrect or undelivered. #fraudulent #poorcx #poorux #poor customer care just like the cabs 💩
6/n
But the relief was short lived. The system started shutting down abruptly. She tried calling the executive who visited home previously but he remained unavailable. She lived with it for a few days but the problem continued to exist.
Now...
#dellcustomercare #poorcx @DellCares
4/n
After days of passing calls. She finally wrote an email to @DellCares, a senior executive Ms Akansha Yadav got in touch with me.
She was nice, didn’t give any false hopes with time it would take to resolve her issue.
But...
#dellcustomercare #poorcx
@DellCaresPRO
@AmericanAir should I wait more to be served? One of my questions could be addressed automatically if the info in your site was clear. Digital transformation started decades ago and you don’t offer chat. What about call back? #PoorCX
I have been on the phone with Rogers customer support for 2 long painful hours and they still haven’t figured out how to make my shared mobile line as two distinct individual lines. Rogers, Please spend some time/$$ to train your support staff. #rogers #badcustomerservice #poorcx
@GTalevi @CityofJoburgZA @GeoffMakhubo @David_Makhura Levels of service so appalling in many instances at other organisations as well (some private included) that the only way is to have a contact at the highest level. #poorCX
I'm a pretty positive person but the absolute contempt with the way some companies treat their customers in Australia is downright depressing. @Telstra I'm talking about you.
#Telstra #badcustomerservice #poorcx
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