Josh Wellman

NYC-based writer. Founder & president of Positive Alliance. Fan of underdogs. Intolerant of intolerance. Keenly interested in making the world better.

[Josh Wellman @joshwellman]

Find me on #BlueskySocial ... Fewer clouds on the horizon there.

https://t.co/bK6nsapfkE

[Josh Wellman @joshwellman]

@BoostCare An hour and 22 minutes waiting so far. Outrageous.

[Josh Wellman @joshwellman]

So, you know how I got to spend the first part of my Fourth? Figuring out why my phone stopped working. Fully paid, everything should be fine. But @boostmobile, it turns out, is a horrible company that no one should ever trust as a customer. My first clue was when...

[Josh Wellman @joshwellman]

@BoostCare An hour and eighteen minutes and counting. I am so livid.

[Josh Wellman @joshwellman]

@BoostCare I've been waiting a full hour now for a customer support representative. It is very well-cemented for me: no way I will ever stay on as a customer. This is outrageous.

[Josh Wellman @joshwellman]

@BoostCare FIFTY FOUR MINUTES!!!! FIFTY FOUR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

And I just found out: the only way I can port my number is by... TALKING ON THE PHONE WITH A COMPANY THAT NEVER PICKS UP THE PHONE OR KEEPS THE PROMISE OF A CALLBACK.

[Josh Wellman @joshwellman]

@BoostCare 47 minutes waiting so far. FORTY-SEVEN MINUTES.

[Josh Wellman @joshwellman]

@BoostCare 40 minutes now waiting.

[Josh Wellman @joshwellman]

@BoostCare Like, there's NO recovering from this. Unless I get like MONTHS for free.

[Josh Wellman @joshwellman]

@BoostCare Oh, I'm already on a HALF HOUR WAIT to get someone on the phone there. Useless company. Garbage.

[Josh Wellman @joshwellman]

@BoostCare Check the rest of the thread. If you can chat and fix this, I'd appreciate it. But I probably won't stay a customer. You've ruined a very important day.

[Josh Wellman @joshwellman]

@BoostCare Once it's back on, and I get to explain EXACTLY how upset I am to a human... there is NO WAY that I remain a customer beyond this month. This is unacceptable on a level I can barely describe.

[Josh Wellman @joshwellman]

@BoostCare I think I was pretty clear. One of the best Naval events in human history is happening three blocks from my house, and I'm stuck waiting for customer support to find out why my bill went up without telling me on a "Forever" plan. And my phone was suspended WITHOUT TELLING ME.

[Josh Wellman @joshwellman]

7/ This time, my wait time is 25 minutes. I've waited 10 so far and have unleashed this rant. But I've made my decision: neither I, nor ANYONE, should bother with being a customer of @boostmobile. The "savings" comes at quite a high cost, and @Mintmobile is better.

[Josh Wellman @joshwellman]

6/This is one of the worst parts about this awful, poorly-run, nontransparent, incompetent, dishonest, fraudulent company. Whenever you break down and need customer support? 20, 30, 40 minutes in line. And then half the time they don't have the tools needed to help you.

[Josh Wellman @joshwellman]

Just came back for a bit to post this: