@c2c_Rail the lack of cleanliness at Southend east station is disgusting! Pigeon poop everywhere! How can you justify such high fares when this experience forms part of it? If I could withhold part of my fare to compensate for this I would!
@c2c_Rail @LisaMarieGeorge @c2c_Rail what if other costs are incurred this layout conveniently for c2c doesn’t allow these sort of things to be added or if another train line needs to be used!
@c2c_Rail@c2c_Rail poor communication on the issues tonight & why does your online delay repay system only take into account the amount of time delayed & not any additional forms of transport e.g. taxi costs required to complete the original journey?
@networkrail it is really useful the warm & dry waiting room @ byfleet & New Haw station is locked closed in the sheeting rain with no proper cover at the station & your trespass & wellness officer doesn’t have a key!
@c2c_Rail@c2c_Rail dead pigeon still hanging from the bird netting at southend east weeks later, pigeon poop on all the hand rails, I feel cheated every time I hand over my hard earned cash having to travel through these poorly kept facilities
@c2c_Rail@c2c_Rail there has been a dead pigeon hanging out of the netting at southend east station for over a week & the level of their poo everywhere is out of control & a health hazard, when are you going to take action on this?
@c2c_Rail@networkrail southend east station is infested / overrun with pidgeons, muck everywhere, even on all of the hand rails / seats, it is a health hazard, can it please be sorted out as been going on for a long time?
@c2c_Rail@c2c_Rail perhaps you could start with how long it takes to reply to a serious complaint / issue, broken ticket machines, lack of station staff, filthy stations? listen to your customers they know how to improve the experience already!